CQC report explained · a residential care home
What the CQC found at Rosehaven Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risk assessments, staff recruitment checks and medicines arrangements were in place, although some additional infection-control signage and foot-operated bins were needed.
- Effective?
- Good
- People's needs, nutrition and choices were assessed, and staff had training and support. Inspectors recommended improving the recording of person-centred information in some care records.
- Caring?
- Good
- Staff were gentle, respectful and caring. People were involved in decisions, supported to follow their own routines and encouraged to remain independent.
- Responsive?
- Good
- Care was planned around people's needs and communication preferences. People could join activities, maintain relationships and have visitors, and there was a complaints process.
- Well-led?
- Good
- Managers carried out checks and audits, acted on identified improvements and involved people, relatives and staff in decisions and feedback.
What inspectors found, July 2022
Rosehaven Residential Care Home is Rated Good; inspectors found safe, kind care, with some records and infection-control improvements needed.
This was the first inspection since the service registered. One inspector visited on 13 June 2022 and 22 June 2022. The first visit was unannounced and the second was announced. The inspector spoke with people, relatives and staff, reviewed care records, medicines and staff files, and checked the building.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, treated with kindness and respect, supported to make choices, and helped to maintain relationships and take part in activities.
There were some areas to improve. Some care records needed more person-centred information, and the inspector was only somewhat assured that personal protective equipment was being used effectively in every area. The home took action on these points during or before the inspection ended.
Safe care and medicines
People said they felt safe and staff responded quickly when help was needed. Medicines were stored and administered safely, with staff training and competency checks.
“People told us they felt safe and they were supported by staff who helped them quickly if they needed this.” from the report
Kind and respectful staff
Inspectors saw staff supporting people gently and respectfully. People and relatives described staff as caring and valued the support they received.
“People and relatives told us staff were caring and we saw staff were gentle and respectful when supporting people.” from the report
Choice and involvement
People were supported to make decisions, follow their preferred routines and influence their care. Staff worked within the principles of the Mental Capacity Act.
“People were supported to have maximum choice and control of their lives” from the report
Activities and relationships
The home had an events programme and supported people to develop friendships, spend time together and keep in touch with important people.
“There was an events programme for people to take part in and people were supported to develop friendships and take part in activities of their choice.” from the report
Open management
Managers used audits and feedback to identify improvements. Staff described the manager as supportive, approachable and open.
“Staff spoke with pride of the culture at the home.” from the report
Care records needed more detail
needs fixingSome care records did not contain enough person-centred information about people's needs. The manager reviewed the records and took action, but inspectors made a recommendation for further improvement.
“In some care records we saw further information would have been beneficial.” from the report
Some infection-control equipment and signs
minorInspectors were only somewhat assured that PPE was being used effectively and safely in all areas. Additional signage and foot-operated bins were needed and had been ordered before the inspection ended.
“We were somewhat assured that the provider was using PPE effectively and safely.” from the report
- 01How have you improved the person-centred information in care records since the inspection?
- 02How do you check that each person's current needs, preferences and routines are recorded accurately?
- 03Have the additional infection-control signs and foot-operated bins now been installed, and how is PPE use checked?
- 04How are people and relatives involved in reviewing care plans and giving feedback?
- 05How do you use audits and incident reviews to make sure improvements are completed?
This was the first inspection of the newly registered home and covered all five CQC questions, including infection prevention and control. This explanation was written from the published report of 6 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rosehaven Residential Care Home
4 rated inspections over 6 years: the service has improved, from Inadequate to Good.
- July 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Rosehaven Residential Care Home →
- June 2018Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2017Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2016InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- June 2019
Registered with the Care Quality Commission on 27 June 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.