CQC report explained · a residential care home
What the CQC found at Rosedene Residential Care Limited
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, visiting arrangements, testing, use of protective equipment and measures to manage staffing pressures. The service was not given a safety rating.
- Effective?
- Outstanding
- This area was not assessed in this targeted inspection.
- Caring?
- Outstanding
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection-control and visiting arrangements during a targeted COVID-19 inspection.
Inspectors visited the home without notice on 28 February 2022. The home could accommodate up to 21 older people, and 18 people were living there at the time.
This was a targeted inspection during the COVID-19 pandemic. Inspectors looked mainly at infection prevention and control, visiting arrangements, and whether staffing pressures were affecting care.
Inspectors were assured that the home used testing, personal protective equipment, hygiene measures and an up-to-date infection-control policy. People could receive visitors and go out with family, friends or staff.
The home was inspected but not rated. This means the report does not give a current overall quality rating or full ratings for all five areas of care.
Visiting
People could receive visitors in their bedrooms or communal areas, and could safely go out with family, friends or staff.
“People received visitors when they wanted in their bedroom or communal areas.” from the report
Infection control
Inspectors were assured that the home had measures covering testing, protective equipment, hygiene, social distancing and the management of possible outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Staff training
Staff had infection-control training, while the management team had completed more detailed training to inform the home's policies and practice.
“Staff had completed training in relation to infection control.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing any staffing pressures now, and what effect do they have on people's care?
- 02How do you currently check visitors' COVID-19 test results and vaccination or exemption status?
- 03What infection-control training have staff completed recently?
- 04How would you manage an infection outbreak, and how would families be kept informed?
- 05Can we see the current infection prevention and control policy and visiting arrangements?
This was an unannounced targeted inspection of infection prevention and control, visiting arrangements and staffing pressures; it did not provide a full rating of the service. This explanation was written from the published report of 10 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Rated Outstanding overall; inspectors found exceptionally effective and caring support, with safe, responsive and well-led care rated Good.
The inspection was unannounced and took place on 22 March 2019. One inspector observed care, spoke with six people and their loved ones, the management team and staff, and checked care and medicines records.
People said they felt safe, were not rushed and received help promptly. Inspectors found enough suitably checked staff, safe medicines systems, good infection control and effective risk management.
The home was rated Outstanding for effectiveness and caring. Staff knew people very well, supported their choices and independence, worked with health professionals, and helped people stay active and involved in their community.
The home was rated Good for safety, responsiveness and leadership. The overall rating remained Outstanding, the same as at the previous inspection published on 20 August 2016.
Kind, individual care
Staff valued people as individuals and went beyond basic care to support their happiness, dignity and independence.
“People and their loved ones were treated with genuine kindness, dignity and compassion.” from the report
Choice and independence
People were involved in decisions about daily life and were supported to take planned risks and remain as independent as possible.
“People were supported to continue to take risks and planned this with staff be as independent as possible while remaining safe.” from the report
Strong health support
The home worked with health professionals and helped people improve or maintain their physical and mental wellbeing.
“The service worked in partnership with health and social care professionals to maintain and improve people’s physical and mental health and wellbeing.” from the report
Enough familiar staff
People said staff responded promptly and did not rush them. The stable team meant people were usually supported by staff they knew well.
“There was a stable staff team with low staff turnover which resulted in people receiving consistent care” from the report
Good involvement
People helped shape the home, its activities, food and environment. Their views were sought regularly and used to make changes.
“People were fully involved in everything that happened at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure there are enough staff at the times my relative prefers to get up or needs support?
- 02How would you assess and support my relative's individual choices, risks and independence?
- 03How would you support my relative to manage their own medicines, if they wanted to?
- 04How would you keep my relative involved in activities, outings, food choices and the local community?
- 05How would you record and respond to changes in my relative's health, mood or care needs?
This was a planned, unannounced inspection covering the premises and care provided, with ratings given for all five key questions; the previous overall rating was Outstanding. This explanation was written from the published report of 31 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rosedene Residential Care Limited
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Rosedene Residential Care Limited →
- May 2019Outstandingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Good
Read what inspectors found at Rosedene Residential Care Limited →
- August 2016OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- May 2014
Report published without a new overall rating.
- July 2013
Registered with the Care Quality Commission on 15 July 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.