What the CQC found at Rosedale

Staff were seen treating people with kindness and respect. They promoted privacy, dignity and independence.

“People told us staff were kind and caring. We observed that staff treated people with respect and promoted their dignity.” from the report

Care plans included people's health needs, preferences and risks. People and relevant professionals were involved in planning and reviewing care.

“People received care that reflected their preferences and choices.” from the report

People were supported to take part in activities at home and in the community, including shopping, going to the gym and holidays.

“People were encouraged to participate in activities run at the home and we saw people watching television, playing cards with staff and supported to go the gym.” from the report

Staff had completed relevant training and received regular supervision and annual appraisals.

“Staff received regular support and supervision to carry out their duties effectively.” from the report

The fire risk assessment was not specific to the home, some safety items needed refurbishment and there had not been a recent professional fire safety inspection. The provider addressed some issues during the inspection, but CQC made a recommendation for further action.

“We recommend that the provider considers current guidance on fire risk assessment in a care home setting, instruct a suitably competent person to ensure compliance with fire safety obligations and take action to update risk and safety assessments accordingly.” from the report

Inspectors found that some pre-recruitment checks were not documented, including health checks and consideration of previous performance in health and social care roles. These issues were addressed during the inspection.

“Documentation around some pre-recruitment checks was missing.” from the report