CQC report explained · a residential care home
What the CQC found at Rosedale/Rosewood
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitor screening, testing, protective equipment, cleaning and visiting arrangements. The provider also described measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2022
Rosedale/Rosewood was inspected but not rated; inspectors found strong COVID-19 infection controls and visiting arrangements.
This was an announced, targeted inspection on 20 January 2022. It focused on infection prevention and control, visiting arrangements, and whether COVID-19 staffing pressures were affecting the home.
Inspectors found comprehensive COVID-19 procedures. These included regular testing, visitor screening, use of protective equipment, hand sanitiser, cleaning schedules and touch-point cleaning. Staff were seen using protective equipment correctly.
The home supported people to keep in contact with relatives. When some visitors could not enter, window visits were arranged. The inspectors were assured that the home was managing infection risks and COVID-19-related staffing pressures.
The home was inspected but not rated. This report does not give an overall quality rating or ratings for most areas of care.
COVID-19 procedures
The home had detailed arrangements for managing infection risks, including situations where someone had COVID-19.
“The home had comprehensive policies and procedures to manage any risks associated with the COVID-19 pandemic.” from the report
Keeping families in touch
People were supported to stay in contact with relatives. Window visits were arranged when visitors could not enter the home.
“When visitors were unable to access the home, for example if they tested positive for COVID-19, window visits were facilitated.” from the report
Testing and screening
Regular testing was in place for people living in the home, staff and visitors. Visitors also faced several checks before entering.
“A programme of regular COVID-19 testing for both people in the home, staff, and visitors to the home had been implemented.” from the report
Protective equipment and cleaning
There was enough protective equipment and hand sanitiser. Staff were observed using protective equipment correctly, and regular cleaning was in place.
“There was an ample supply of PPE for staff and any visitors to use.” from the report
Inspectors raised no specific concerns in this report.
- 01What wider CQC ratings apply to the home, since this inspection was not rated?
- 02How are COVID-19-related staffing pressures affecting staffing levels and people's care now?
- 03What testing, screening and vaccination checks are currently required for visitors and professionals?
- 04How can relatives visit if they cannot enter the home, and are window visits still available?
- 05How often are communal areas and touch points cleaned, and how is this recorded?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not assess the other key questions. This explanation was written from the published report of 5 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
The inspection took place on 24 and 28 October 2019. One inspector spoke with four people using the home, two relatives, managers and care staff. They also reviewed care, medicine, recruitment and management records.
The home supported five people with learning disabilities and/or autism, with capacity for six. Inspectors found enough trained staff, safe medicine arrangements and systems to protect people from abuse. People said they felt safe and happy.
Care was planned around each person’s needs, choices and interests. People were supported with food, healthcare, activities, relationships and independence. Inspectors also found kind and respectful staff, good communication support and effective checks on quality and safety.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous inspection, published on 7 April 2017.
Safe and familiar staffing
Inspectors found enough staff to meet people's needs. The staff team was described as well trained, experienced and familiar to the people living there.
“People were supported by a well-trained, experienced and familiar staff team.” from the report
Kind and respectful care
Staff understood people's communication needs and supported them with patience, dignity and compassion. People were involved in decisions about their care.
“People and staff showed kindness and compassion towards each other.” from the report
Personalised activities
Activities were linked to people's interests and included community activities, trips out and group activities at the home.
“People were supported to take part in activities meaningful to them such as swimming, horse riding, attending football matches, shopping and having meals out.” from the report
Good oversight
Inspectors found regular checks and audits covering care quality and safety. The home investigated incidents and acted when shortfalls were identified.
“A range of audits and checks were carried out to monitor the quality and safety of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and plan support for my relative before they move in?
- 02How do you support people to take risks safely while protecting them from avoidable harm?
- 03How do you make sure medicines stored in people's bedrooms are managed safely?
- 04What activities and community opportunities could you offer to match my relative's interests?
- 05How would you support my relative to communicate choices and take part in decisions about their care?
This was a planned inspection covering all five CQC questions, and all five ratings remained Good from the previous inspection. This explanation was written from the published report of 21 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rosedale/Rosewood
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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43 live-in carers within about an hour of Hartlepool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £970 to £1,120 a week. 40 can care for a couple. 10 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.