CQC report explained · a residential care home
What the CQC found at Rosedale Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff understood safeguarding and risk management. Inspectors found enough staff, safe recruitment checks, good medicines management and suitable infection control arrangements.
- Effective?
- Good
- People’s needs were assessed and used to create individual care plans. Staff were trained and supervised, and people received suitable food, drinks and support from health professionals.
- Caring?
- Good
- Staff knew people well and treated them with kindness, dignity and respect. People were involved in decisions and encouraged to remain independent.
- Responsive?
- Good
- Care was planned around people’s preferences, communication needs and interests. People could maintain relationships, take part in activities and raise complaints.
- Well-led?
- Good
- The registered manager was visible and well regarded. Inspectors found good teamwork, quality checks, openness about incidents and effective work with outside health services.
What inspectors found, May 2023
Rated Good; inspectors found safe, kind and personalised care, with some further work planned for the home’s tired environment.
This was the first inspection since the service was newly registered with the current provider. It was unannounced and took place on 11 April 2023. One inspector spoke with people, relatives, staff and a health professional, and checked care plans, medicines, staff records and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines processes, personalised care plans and good support with food, healthcare, activities and communication.
People and relatives said staff were kind, knew people well and supported their choices and independence. Inspectors also found that the home was clean and homely, although some areas were described as tired and there was an action plan for further improvements.
Personalised care
Care plans reflected people’s choices and preferences. Staff were observed adapting their communication and support to each person.
“It's a very personalised home, staff know people inside and out. It's a lovely atmosphere.” from the report
Kind and respectful staff
People and relatives described staff as kind and helpful. Inspectors saw warm conversations and respectful support.
“We spend time with people, sit down with them to get to know them and listen to what they like.” from the report
Safe staffing and medicines
There were enough staff on duty, with appropriate recruitment checks. Medicines were stored, recorded and given safely.
“A review of staff rotas showed staffing hours were consistent and provided a mix of staff skills.” from the report
Good involvement and activities
People and relatives were involved in care planning. People were supported to keep relationships, follow interests and choose activities.
“People told us they were actively involved in choosing activities and notes from resident's meetings confirmed this.” from the report
Some areas looked tired
minorThe home had been improved and more work was planned, but people and relatives described parts of the environment as tired. Ask what work remains and when it is due to be completed.
“Its tired and could do with a lick of paint but you can't fault the care.” from the report
- 01What improvements remain on the action plan for the tired parts of the home, and when will they be completed?
- 02What activities are currently available, and what further activities are planned?
- 03How do you make sure all staff complete their required training, given that 94% had completed the Care Certificate at the inspection?
- 04What changes were made after the minor medicine error found by the internal audit?
- 05How will my relative and our family be involved in care planning and reviews?
This was an unannounced first inspection of the newly registered service and covered all five CQC key questions, including infection prevention and control under Safe. This explanation was written from the published report of 6 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rosedale Care Home
4 rated inspections over 8 years: the service has held its Good rating throughout.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022Inspected but not ratedSafe: Inspected but not rated
- March 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- April 2022
Registered with the Care Quality Commission on 11 April 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.