CQC report explained · a nursing home
What the CQC found at Rose Tree House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2021
Rose Tree House was rated Good; inspectors found kind, safe care, with minor infection-control issues and delays in some notifications.
This was the first inspection of the newly registered home. It was unannounced and took place over two days. Inspectors spoke with people living there, relatives, staff and health and social care professionals. They also reviewed care, medicines, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe and were treated with kindness. Care was personalised, medicines were managed safely, staffing levels were considered suitable and the home was clean and tidy.
There were some minor shortfalls. Inspectors were only somewhat assured that personal protective equipment was always used safely, although issues were dealt with immediately. There had also been delays in sending a small number of required notifications to the CQC. The CQC made a recommendation about timely reporting.
The Good rating means inspectors found consistently good care and management at the time of this inspection. The home had not previously been inspected under its current registration. The previous provider had been rated Requires Improvement in 2016.
Safe medicines
Medicines records had no gaps, and people received their medicines on time and as prescribed.
“People received their medicines in a timely manner as prescribed.” from the report
Kind and respectful staff
People and relatives consistently described staff as kind and caring. Inspectors also saw support that maintained dignity and encouraged independence.
“People and their relatives told us staff were kind and caring and were very complimentary about the whole staff team.” from the report
Personalised care
Care plans gave staff detailed information about people's needs and preferences. Care was reviewed regularly.
“Care and support was personalised and reviewed on a regular basis to ensure staff continued to meet people’s individual needs.” from the report
Good management checks
The home used audits and staff competency checks to monitor care. Staff described a calm, supportive team.
“Quality assurance processes were in place to monitor the service provided to people.” from the report
PPE practice
needs fixingInspectors were only somewhat assured that PPE was always used safely. Two staff members had travelled to work together in uniform without PPE, contrary to the home's policy, but this was dealt with immediately.
“We were somewhat assured that the provider was using PPE effectively and safely.” from the report
Late CQC notifications
needs fixingA small number of required notifications had been sent to the CQC late. The provider was asked to review its reporting process.
“We recommend the provider reviews reporting procedures to ensure they are done in a timely fashion as required.” from the report
Activities developing
minorThere had been a gap of several months before a new activity coordinator was appointed. COVID-19 restrictions had also reduced activities, although a plan was in place to improve them.
“A new activity coordinator had recently been employed to support people with various activities after a gap in this role for a few months.” from the report
Food choice for one person
minorMost people were happy with the food, but one person was not always satisfied. The provider said it was working with that person to improve the situation.
“One person told us they were not always happy with the food served.” from the report
- 01What checks are now in place to make sure staff use PPE safely when travelling to and working at the home?
- 02How do you make sure safeguarding concerns and other events are reported to the CQC on time?
- 03What activities are currently available, and how are they matched to each person's interests and abilities?
- 04How do you respond when someone is unhappy with the food or needs a different choice?
- 05Has the manager's application to register with the CQC been completed?
This was an unannounced first inspection covering all five key questions, including infection prevention and control measures related to COVID-19. This explanation was written from the published report of 23 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rose Tree House
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2019
Registered with the Care Quality Commission on 15 May 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Northumberland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,190 a week. 20 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.