CQC report explained · a residential care home
What the CQC found at Rose Meadow
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, staffing, recruitment, medicines, infection control and incident reviews were found to be well managed.
- Effective?
- Good
- People's needs were assessed and reviewed. Staff had relevant training and support, people received enough food and drink, and the home worked with healthcare professionals.
- Caring?
- Good
- Staff treated people with kindness, compassion, dignity and respect. People were involved in their care and supported to make choices and maintain independence.
- Responsive?
- Good
- Care plans were personalised and gave staff clear guidance. People could follow their interests, join activities, raise concerns and receive support suited to their communication needs.
- Well-led?
- Good
- Inspectors found strong leadership, an open and person-centred culture, and regular checks on care, medicines, staffing, training, cleanliness and the environment.
What inspectors found, March 2019
Rose Meadow is rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced, planned inspection on 5 February 2019. One inspector and an Expert by Experience spoke with seven people living in the home, five relatives, staff and a healthcare professional. They also observed other residents and checked care records, recruitment files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from harm, medicines were managed safely, and there were enough suitable staff to meet people's needs. Care plans were personalised and staff supported people's choices, independence, health and communication needs.
People and relatives described kind and respectful care. The home was clean, meals were well received, activities were available, and complaints were taken seriously. Quality checks were in place and the legal requirements inspected were met.
The overall Good rating was unchanged from the previous inspection, published on 18 August 2016. CQC said it would continue to monitor the home through information it received.
Personalised safety
Risks were assessed in detail and managed while allowing people as much freedom as possible.
“Risks to people who used the service were assessed and their safety was monitored and managed, with minimal restrictions on their freedom.” from the report
Safe medicines
Medicines were stored, given and recorded safely. Staff were trained and their competence was checked.
“We saw that only trained staff who had been assessed as competent supported people with their medicines.” from the report
Kind and respectful care
Inspectors saw staff treating people with kindness, compassion, empathy and respect. Privacy and dignity were also protected.
“We saw that staff were caring and consistently treated people with kindness, compassion, empathy and respect.” from the report
Good food and choice
People enjoyed the food and could choose from menu options. Individual dietary needs were supported.
“People using the service were supported to have sufficient amounts to eat and drink and maintain a balanced diet.” from the report
Strong management checks
The management team used regular audits and action plans to monitor quality and address shortfalls.
“We saw that the service had effective systems and procedures in place to monitor and assess the quality of the service.” from the report
Staff can be busy
minorSome people said staff were often very busy, although they also said staff responded quickly when called. Ask how staffing levels are maintained for your relative's needs now.
“although staff were often very busy, they still responded quickly.” from the report
- 01How many staff are usually on duty during the day and at night, and how would staffing change if my relative's needs increased?
- 02How are medicines, including 'as required' medicines, reviewed and checked for each resident?
- 03How would you update my relative's personalised care plan if their health, communication needs or independence changed?
- 04Which activities and outings are currently available, and how do you support people who may not remember when activities are taking place?
- 05How are residents and relatives involved in meetings and decisions about improvements to the home?
This was an unannounced comprehensive inspection covering all five key questions, and the overall Good rating was unchanged from the previous inspection. This explanation was written from the published report of 28 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rose Meadow
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- May 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- September 2011
Registered with the Care Quality Commission on 9 September 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.