CQC report explained · a residential care home
What the CQC found at Rose Lodge & Holland House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2017
Rated Good; inspectors found safe, kind and personalised care, with some medicines, meal service and signage issues to improve.
Inspectors visited the home without warning on 7 September 2017. They spoke with people living there, relatives, friends, managers and staff. They observed care and checked care plans, medicines, staff files, training, safety records and quality checks.
The home supported up to 33 older people, including some people living with dementia. Inspectors found enough suitable staff, safe recruitment, good support with medicines, skilled staff and proper attention to health, consent, privacy and dignity.
People received care based on their preferences and enjoyed a varied activities programme. Families could visit freely, contribute to care reviews and raise complaints. Inspectors also found that the home listened to feedback and checked the quality of its service.
All five areas were rated Good: safe, effective, caring, responsive and well-led. This means the inspection found the service met the relevant standards at that visit, although inspectors noted some areas for improvement.
Kind and respectful care
Inspectors found that staff were compassionate and protected people's dignity and privacy. People were involved in choices about their care.
“Staff offered care that was kind and compassionate.” from the report
Personalised support
Care plans included people's likes, dislikes, routines and support needs. Staff knew people's histories and encouraged them to remain independent.
“People received care that was based on their preferences and requirements.” from the report
Activities and community links
The home offered activities seven days a week, including quizzes, trips and local events. These were linked to people's interests.
“The provider had employed activities workers who offered activities to people seven days a week based on people's interests.” from the report
Good management and feedback
People, relatives and staff had opportunities to suggest improvements. The provider and manager acted on feedback and carried out quality checks.
“Rose Lodge had an open culture that welcomed feedback.” from the report
Medicines not always observed
needs fixingSome people said staff sometimes left medicines with them instead of staying until they had taken them. The manager said staff would be reminded of the correct practice.
“The registered manager planned to remind staff to remain with people until they were sure people had taken their medicines as this had not always occurred.” from the report
Meals could be served better
minorSome people said portions were too large, and that meals sometimes took too long to arrive and were not as hot as they wanted. The manager said serving arrangements were being changed.
“Two people also commented that the food took too long to serve and therefore was not as hot as they would have preferred.” from the report
Limited signs for orientation
minorSome people could not find the bathroom without help. Signs and pictures to help people with memory difficulties were not always in place.
“We found that signs to aid people's orientation around the home were not always in place.” from the report
- 01How do you now make sure staff stay with each person until their medicines have been taken?
- 02What changes were made to meal serving arrangements after concerns about portion sizes, waiting times and food temperature?
- 03What signs or pictures are now available to help people with memory difficulties find the bathroom?
- 04How will my relative and our family be involved in care plan reviews?
- 05Which activities would be suitable for my relative, including activities outside the home?
This was an unannounced inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 7 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rose Lodge & Holland House Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Rose Lodge & Holland House Care Home →
- September 2015
Registered with the Care Quality Commission on 10 September 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.