CQC report explained · a residential care home
What the CQC found at Rose House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitor checks, protective equipment, testing, cleaning and social distancing. Some areas needed maintenance so they could be cleaned effectively.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control and visiting arrangements, but some areas needed maintenance.
This was a targeted inspection on 7 February 2022. It looked at infection prevention and control during the COVID-19 response, and asked about staffing pressures. The visit was announced 24 hours in advance.
Inspectors were assured that the home was managing infection risks. Visitors were checked, protective equipment was used, testing was in place, and staff followed handwashing and social distancing measures. The home was visibly clean, and people isolating in their rooms were supported with positive interaction.
Inspectors found some areas needed maintenance so they could be cleaned effectively. The home had already identified these areas and had a plan to address them.
The service was inspected but not rated. This means the report does not give an overall quality rating or a rated score for safe care.
Careful visitor checks
Visitors had to show a negative test, have their temperature checked and confirm they had no symptoms. Professional visitors were also asked for vaccination evidence.
“Visitors to the home were required to show a negative LFT test, have their temperature taken and complete a form to ensure they were not showing any symptoms of illness.” from the report
Maintaining family contact
The home supported relatives to stay in contact through different types of visits and calls. Some relatives could act as essential care givers.
“Family members were supported to maintain contact with their relatives.” from the report
Infection control practices
Staff used protective equipment, washed their hands and used hand sanitiser. Staff had completed infection control and COVID-19 training.
“Staff wore appropriate PPE, regularly washed their hands and applied hand sanitiser.” from the report
Clean environment
The home was visibly clean, with cleaning products available and regular cleaning of high-touch areas such as door handles and handrails.
“The home was visibly clean. Staff had access to appropriate cleaning products and cleaning schedules included high touch areas such as door handles and handrails, which were cleaned regularly.” from the report
Support during isolation
People who had to isolate in their rooms had records showing positive interaction with staff. Inspectors said this showed their wellbeing had been considered.
“People who were required to isolate in their bedrooms had a 'forget me not' booklet where staff recorded positive interaction.” from the report
Maintenance needed
needs fixingSome areas needed maintenance so they could be cleaned effectively. The provider had identified the issue and had a plan to address it, but the report does not say that the work was complete.
“We found some areas required maintenance work to ensure they could be cleaned effectively.” from the report
- 01Which areas needed maintenance so they could be cleaned effectively?
- 02What work was included in the maintenance plan, and has it now been completed?
- 03How did COVID-19-related staffing pressures affect people using the home?
- 04How are visits arranged now, including visits by essential care givers?
- 05How are people supported if they need to isolate in their bedrooms?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Targeted infection-control inspection; Rose House was inspected but not rated, and inspectors were assured about its COVID-19 measures.
Inspectors visited on 22 March 2021. The visit was announced and focused on infection prevention and control during the COVID-19 pandemic.
They found checks for visitors, including temperature checks, symptom forms and personal protective equipment. Family contact was supported through pod visits, window visits, video calls and telephone calls.
Inspectors were assured that staff used protective equipment safely, took part in infection-control training and testing, and acted quickly when there was a positive COVID-19 test. The home was clean, with regular cleaning of high-touch areas.
The overall service and safe rating were recorded as inspected but not rated. This was not a full inspection of all areas of care.
Family contact
The home supported relatives to keep in touch through pod visits, window visits, video calls and telephone calls. It also had a procedure for face-to-face family visits.
“Family members had been supported to maintain contact with their relatives via the use of a pod, window visits and video and telephone calls.” from the report
Staff infection training
Staff had completed training on infection control, COVID-19 and how to put on and remove protective equipment.
“Staff had completed training in infection control, COVID-19 and putting on and taking off PPE.” from the report
Clean environment
Inspectors found the home clean and without unpleasant smells. Cleaning schedules included frequently touched areas.
“The home was clean and there were no malodours. Staff had access to appropriate cleaning products and cleaning schedules included high touch areas such as door handles and handrails, which were cleaned regularly.” from the report
Support during isolation
People isolating in their bedrooms had records of positive interactions with staff, showing that their wellbeing was considered.
“People who were required to isolate in their bedrooms had a 'forget me not' booklet where staff recorded positive interaction.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently checked for symptoms, and when is personal protective equipment provided?
- 02How do you currently support face-to-face visits and other contact between residents and their families?
- 03How do you support a resident's wellbeing if they need to isolate in their bedroom?
- 04How often are high-touch areas such as door handles and handrails cleaned?
- 05What happens when a resident or staff member tests positive for COVID-19?
This was a targeted inspection of infection prevention and control measures during the COVID-19 pandemic; it did not provide ratings for the other areas of care. This explanation was written from the published report of 9 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rose House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2021Inspected but not ratedSafe: Inspected but not rated
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015
Registered with the Care Quality Commission on 7 September 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
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Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
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