CQC report explained · a residential care home
What the CQC found at Rose Cottage Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2019
Rose Cottage Rest Home was rated Good overall; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced, planned inspection on 31 July 2019. One inspector spoke with four people, one relative and staff. They observed care and checked care plans, medicines records, recruitment files, training records and management records.
The inspectors found that people were safe. Staff managed risks, gave medicines safely, followed infection control procedures and responded to falls. There were enough staff, and recruitment checks were completed.
Care was planned around people's needs and preferences. People received support with food, drink and healthcare. Staff were described as kind and respectful, and people were supported to make choices, take part in activities and raise complaints.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. The previous rating was also Good, published on 2 February 2017. The report says the service was consistently managed and that improvements were made when needed.
Safe staffing and recruitment
Inspectors found enough staff to meet people's needs promptly. Recruitment checks were completed before new staff started.
“There were enough staff deployed to meet people's needs in a timely manner.” from the report
Kind and respectful care
Staff knew people well and treated them with kindness, dignity and respect. People were encouraged to do as much as possible for themselves.
“We observed caring interactions between staff and people throughout our visit.” from the report
Personalised support
Care plans included people's preferences, interests, communication needs and cultural or religious requirements. Staff kept plans under review.
“Care plans were personalised and contained information about people's likes and dislikes.” from the report
Good response to risks
The home assessed risks and took action when circumstances changed. Falls were analysed and actions were taken to reduce further harm.
“Lessons were learnt when things went wrong, and actions taken to reduce the risk.” from the report
Activities and relationships
People could take part in group or one-to-one activities based on their interests. Staff also identified and acted on risks of social isolation.
“Activities ranged from scrabble, quizzes, art class, reminiscence and trips out.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan if their needs or preferences change?
- 02How many staff are usually available on each shift, including at night?
- 03How do you manage falls risks and review any falls involving my relative?
- 04Which activities could my relative join, and how would you support them if they prefer one-to-one activities?
- 05How would you record and follow my relative's wishes about end of life care?
This was an unannounced inspection of the care home, covering all five CQC questions, including the premises and care provided. This explanation was written from the published report of 25 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2017
Rose Cottage Rest Home was rated Good; inspectors found safe, kind and personalised care, with a recommendation to record verbal complaints.
This was an unannounced comprehensive inspection on 20 December 2016. One inspector and an expert-by-experience reviewed records, observed care and spoke with people, a relative, staff and a healthcare professional.
The inspectors found the home safe and well organised. Medicines were managed correctly, staffing levels were sufficient, risks were assessed and staff had the training and checks needed for their roles.
People were treated with kindness and respect. They were supported to make choices, eat and drink well, access healthcare, keep in touch with family and take part in activities. The home received a Good rating in all five areas: Safe, Effective, Caring, Responsive and Well-led.
The inspectors recommended that verbal complaints should be recorded, so the home could identify patterns and learn from them. Building work was taking place, and some areas needed redecoration while communal areas could feel crowded.
Safe medicines
Inspectors found that medicines were stored, administered and recorded safely, with a clear audit trail.
“Medication administration records were accurate and up to date.” from the report
Kind and respectful care
Staff knew people's routines and preferences, supported independence and protected privacy and dignity.
“We saw that staff treated people with respect and kindness.” from the report
Personalised support
Care plans were centred on each person and were reviewed with people and their families.
“People's care and support was centred on them as an individual and this was reflected in their plans of care.” from the report
Activities and family contact
People could join activities, go on trips, follow their religion and stay in contact with family and friends.
“There was a varied range of activities on offer.” from the report
Open management
People and staff were asked for their views, and the home used audits and surveys to identify improvements.
“There were effective systems in place to monitor and improve the quality of the service.” from the report
Verbal complaints were not recorded
needs fixingThe home dealt with issues quickly, but the inspectors recommended recording verbal complaints so that trends and learning could be identified.
“We recommendation that verbal complaints should also be recorded so that any trends could be identified and used for opportunities for learning and improvement.” from the report
Building work and crowded areas
minorBuilding work was taking place. Some areas needed redecoration and communal spaces appeared crowded at times, although the provider said refurbishment and extra space were planned.
“Some areas of the home required redecoration and the communal areas appeared crowded at times.” from the report
- 01How do you now record verbal complaints, and how do you check for repeated concerns or learning?
- 02Has the building work and redecoration been completed, and how much communal space is now available?
- 03How will you assess and support my relative's mobility, independence and privacy?
- 04How do you record changes in health, weight or nutrition, and when do you involve healthcare professionals?
- 05What activities are currently available, and how are residents involved in choosing them?
This was an unannounced comprehensive inspection covering all five questions and the overall quality of the home. This explanation was written from the published report of 2 February 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rose Cottage Rest Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- September 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
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