CQC report explained · a residential care home
What the CQC found at Rose Cottage
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from potential harm and abuse, and risks to people and the environment were assessed and managed. Staffing, recruitment checks, medicines, infection control and learning from incidents were all found to be satisfactory.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff had suitable training and supervision. People were supported with food, healthcare, suitable adaptations and choices under the Mental Capacity Act.
- Caring?
- Good
- Staff knew people well and treated them with kindness, respect and compassion. People were supported to communicate their views, maintain privacy and dignity, make choices and be as independent as possible.
- Responsive?
- Good
- Care was personalised and plans reflected people's individual needs, goals and preferences. People chose meaningful activities and knew how to raise concerns, although no complaints had been made since the previous inspection.
- Well-led?
- Good
- The home had an open and positive culture. Feedback, audits, staff meetings and work with outside agencies were used to identify improvements and support good outcomes.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns identified.
This was an unannounced inspection on 7 June 2018. One inspector spoke with people living at the home, staff, the manager, a healthcare professional and a relative. Records checked included care plans, health plans, medicines records, audits and daily notes.
The home supports four people with learning disabilities. Inspectors found enough trained staff, safe medicines practice, suitable risk assessments and good infection control. People were supported to make choices, stay independent, eat well, attend healthcare appointments and take part in activities they enjoyed.
Staff treated people with kindness and adapted communication to each person. Care plans were personalised and updated when needs changed. The home had an open culture, gathered feedback and used audits to identify and act on improvements.
The overall rating was Good, and each of the five areas was also rated Good. This continued the rating from the previous inspection. The report found no evidence of serious risks or concerns.
Safe support
Staff were trained to recognise safeguarding concerns, and risks were assessed and reduced while still allowing people to take positive risks.
“People were safeguarded from potential harm and abuse.” from the report
Safe medicines
Medicines records were accurate and regularly audited. Staff were trained and checked as competent before giving medicines.
“People continued to receive their medicines in a safe way.” from the report
Kind and respectful care
Staff knew people well, adapted how they communicated and supported privacy, dignity, choice and independence.
“People were treated with kindness, respect and compassion.” from the report
Personalised activities
People chose activities that mattered to them, including community visits, hobbies, day-centre activities and contact with friends and family.
“People continued to be supported to take part in activities they chose, that were meaningful for them.” from the report
Open management
The home had an open culture and used feedback, audits and shared learning to improve the service.
“There was a clear culture of empowerment and openness within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if they became anxious when visitors came to the home?
- 02How would you adapt communication so my relative could express choices, concerns and decisions?
- 03What activities and community opportunities could my relative take part in, and how would you support greater independence?
- 04How would you keep my relative's care plan, goals and health information up to date if their needs changed?
- 05How would you involve my relative and our family in recording their wishes about future or end of life care?
This was an unannounced inspection covering all five key questions; the previous Good rating continued. This explanation was written from the published report of 18 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rose Cottage
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 3 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.