CQC report explained · a residential care home
What the CQC found at Roland Residential Care Homes
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found detailed, regularly reviewed risk assessments, safe medicines arrangements, suitable staffing and appropriate checks on new staff.
- Effective?
- Good
- Staff received induction, supervision and training. People had healthcare appointments, appropriate dietary support and care plans that reflected changes in their needs.
- Caring?
- Good
- Inspectors saw warm and friendly interactions. People were treated with dignity, had privacy, were involved in care planning and were supported to maintain family, social and faith connections.
- Responsive?
- Good
- Care plans were detailed and person-centred. The home supported communication, activities, individual interests and complaints, and people had key workers.
- Well-led?
- Good
- There was a registered manager, a supportive staff team and regular audits. People, relatives and staff were positive about how the home was run.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and well-organised care, with no serious risks or concerns identified.
This was an unannounced inspection of the home on 31 October 2018. The inspector spoke with people living there, staff and relatives, and checked care records, medicines records, staff files and management paperwork.
The home accommodated seven people. Inspectors found detailed risk assessments, safe medicines arrangements, suitable staffing and safe recruitment. People received support with their health, mental health, food, activities, faith and relationships.
People described staff as kind and helpful. Inspectors saw warm interactions and found that people had choice, privacy and involvement in their care. The home had regular checks on care, medicines, staffing and the environment.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The previous overall rating was also Good, and this inspection found that the rating remained unchanged.
Safe medicines support
Inspectors found that medicines were given safely and on time. Staff had guidance for medicines given when needed, and people were supported to understand their medicines and develop independence.
“People received their medicines safely and on time. People's medicines were reviewed by healthcare professionals on a regular basis.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw friendly interactions, and people had privacy, choice and involvement in their care.
“We observed warm and friendly interactions between people and staff.” from the report
Personalised support
Care plans described people's individual needs, communication methods, interests and preferred support. The home also helped people take part in activities and maintain relationships.
“Care plans were detailed and person centred and reflected each person's specific care needs.” from the report
Good management checks
The home used regular checks covering medicines, care records, staff records, health and safety and the environment. Actions identified through these checks were recorded and signed off when completed.
“There was good oversight of the home and the registered manger completed a number of audits to ensure the quality of care and the environment.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and regularly review my relative's risks, including any mobility, medical or mental health needs?
- 02How will you support my relative to understand their medicines and, if appropriate, become more independent with them?
- 03How will my relative be involved in writing and updating their care plan?
- 04What activities and community opportunities would be available for my relative based on their interests?
- 05How will you keep me informed and involve me in care decisions where my relative agrees?
This was an unannounced inspection covering the home, the care provided and all five key questions, with relatives contacted by phone on 9 November 2018. This explanation was written from the published report of 2 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Roland Residential Care Homes
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Roland Residential Care Homes →
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 8 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Enfield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 11 years' experience on average.
“Over the time he spent with them he got to know our parents very well and became like part of the family, even joining in family celebrations.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.