CQC report explained · a residential care home
What the CQC found at 6 Old Park Ridings
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was following safe infection prevention and control procedures. They found arrangements covering visitors, social distancing, admissions, PPE, testing, hygiene and infection control policies.
- Effective?
- Good
- This question was not assessed or rated in this inspection.
- Caring?
- Good
- This question was not assessed or rated in this inspection.
- Responsive?
- Good
- This question was not assessed or rated in this inspection.
- Well-led?
- Good
- This question was not assessed or rated in this inspection.
What inspectors found, November 2020
Roland Residential Care Homes - 6 Old Park Ridings was inspected but not rated; inspectors were assured about infection control and signposted the home to resources to develop its approach.
Inspectors visited the home on 9 November 2020 as part of a coronavirus-related review of infection prevention and control in care homes. The visit was announced and focused on whether the home was following safe infection control arrangements.
The home supported up to 10 people with mental health needs, and nine people were living there at the time. Inspectors were assured that the home used personal protective equipment safely, followed social distancing rules, supported testing, and had suitable cleaning and hygiene arrangements.
The home had visiting arrangements using its garden and indoor areas. Staff supported people to understand the pandemic, and inspectors found that staff had received training and support. This inspection did not give an overall quality rating, so it should not be read as a Good or Outstanding rating.
Safe visiting
The home provided information before visits, screened visitors for COVID-19 symptoms and supplied PPE. It also offered separate indoor and garden areas for visits.
“The service had an open garden area as well as indoor facilities with separate access to allow safe visiting for families.” from the report
Support for residents
People were given one-to-one support to understand the pandemic and how to stay safe.
“People living at the home were supported through one-to-one sessions, to understand the COVID-19 pandemic, how this affected them and actions they could take to stay safe.” from the report
Trained staff
Inspectors found that staff had received training, support and guidance during the pandemic.
“All staff had received appropriate training, support and guidance throughout the pandemic period.” from the report
Monitoring for infection
Staff worked together to look for signs of infection so that action could be taken quickly.
“Staff worked proactively together to continuously monitor and check people for signs or symptoms of possible infection” from the report
Further development identified
minorInspectors signposted the home to resources to develop its approach. The report does not state exactly what needed to be developed.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What changes did the home make after inspectors signposted it to resources to develop its infection control approach?
- 02How does the home now manage visits, including screening, PPE and the use of indoor or outdoor visiting areas?
- 03How are people supported to understand infection risks and the steps they can take to stay safe?
- 04How does the home monitor residents and staff for signs of infection, and what action is taken if symptoms are found?
- 05What are the home's current arrangements for testing people who live there and staff?
This was an announced thematic review focused on infection prevention and control; the overall service and the other four quality areas were not rated. This explanation was written from the published report of 26 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
Roland Residential Care Homes - 6 Old Park Ridings was rated Good; inspectors found safe, kind and person-centred care, but identified some record-keeping and risk-assessment gaps.
Inspectors visited the home without notice on 26 September 2018. They spoke with six people, the manager and three staff members, read care and other records, checked medicines and recruitment, looked around the home and observed staff supporting people.
The home supported up to 10 people with a mental health diagnosis, and nine people lived there at the inspection. Inspectors found people generally felt safe, staff were kind and respectful, care was tailored to people's needs, and people had choices about food, activities and going out.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the January 2016 inspection, and the report says there was no evidence of serious risks or concerns.
Kind and respectful staff
People spoke positively about staff, and inspectors observed consistently respectful and kind interactions.
“We saw staff were always positive, respectful and kind in their interactions with people.” from the report
Choice and independence
People could choose how to spend their time, whether to cook and whether to go out. Staff helped people build independence and some had moved on to supported living.
“People could choose whether to eat meals cooked by staff or cook for themselves.” from the report
Personalised support
Care plans reflected people's needs and wishes. Staff supported individual interests, community activities, religious beliefs and family relationships.
“The service supported people to develop personalised daily activity plans.” from the report
Health support
Staff helped people attend health appointments and supported people with physical health and substance misuse needs.
“The service supported people well with their health needs.” from the report
Management and oversight
The home had audits, staff meetings and support from managers in other homes. Staff said communication and management support were good.
“Quality assurance systems were in place and staff had responsibilities for different aspects of running the service” from the report
Missing kitchen risk assessment
needs fixingThe home still had no risk assessment covering staff sleeping in the kitchen when inspectors visited. The manager completed one after the inspection.
“At this inspection there was still no risk assessment in place about staff sleeping in the kitchen.” from the report
Recruitment record gap
needs fixingOne staff member did not have a reference from their last employer, and an issue had not been followed up. The provider later amended its recruitment procedure.
“We found one staff member did not have a reference from the last employer and that there was an issue that had not been followed up.” from the report
Complaint not recorded
minorOne complaint had been dealt with and evidence showed it was resolved to the complainant's satisfaction, but it was not recorded in the complaints file.
“There was one complaint that had not been recorded in the home.” from the report
Inaccurate website rating
minorThe provider's website did not show the correct CQC rating and described the latest rating as excellent. Inspectors raised this with the manager.
“The website stated that the latest CQC rating for the home was "excellent" which was not accurate.” from the report
- 01What risk assessment now covers staff sleeping in the kitchen, and when was it last reviewed?
- 02How does the home provide support overnight when there are no waking night staff?
- 03Have all recruitment records been checked to confirm that required references and follow-up checks are complete?
- 04How are complaints recorded and reviewed now?
- 05Has the provider's website been corrected to show the home's actual CQC rating?
This was an unannounced inspection covering the home, the care provided and all five CQC questions, with the previous Good ratings reviewed and continued. This explanation was written from the published report of 21 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 6 Old Park Ridings
3 rated inspections over 4 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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