CQC report explained · a residential care home
What the CQC found at Roland Residential Care Homes - 163 Hampden Way
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found individual risk assessments, safe medicines arrangements, suitable staffing and good infection control.
- Effective?
- Good
- People were supported to access healthcare, make food choices and take part in decisions. Staff training, supervision and work with health professionals supported good outcomes.
- Caring?
- Good
- This question was not covered by this focused inspection.
- Responsive?
- Good
- This question was not covered by this focused inspection.
- Well-led?
- Good
- Managers were described as approachable and knowledgeable. The home had regular meetings, audits, improvement plans and systems for listening to people and relatives.
What inspectors found, July 2021
Roland Residential Care Homes - 163 Hampden Way was rated Good; inspectors found safe, effective and well-led care, with most mandatory training completed or planned.
The CQC visited on 15 June 2021. It spoke with the manager, senior manager and two support staff, reviewed care and management records, and later spoke by phone with five people living there and two relatives.
The home was rated Good overall. Safe, Effective and Well-led were each rated Good. Inspectors found people were protected from abuse, risks were reviewed, medicines were managed safely, and infection control was handled well during the COVID-19 pandemic.
People received support with healthcare, food and daily choices. Staff were described as kind, respectful and well trained. Managers were seen as approachable, and the home had systems to monitor quality and respond to concerns.
This was a focused inspection. It looked only at Safe, Effective and Well-led. Caring and Responsive were not covered in this visit.
Safe care
Inspectors found that staff understood people's risks and knew how to protect them from harm. Safeguarding procedures and incident reporting were in place.
“People were protected from the risk of abuse and unsafe care.” from the report
Medicines
Medicines were stored, recorded and given safely. Staff needed training and competency checks before administering them.
“Medicines were managed safely, and people received their medication when they should.” from the report
Infection control
The home was clean and had increased cleaning, PPE and staff training during the pandemic.
“At this inspection we found that the home was managing infection prevention and control well especially during the COVID-19 pandemic.” from the report
Choice and independence
People were involved in decisions about their care and were supported to be as independent as possible. Staff respected their privacy and dignity.
“Staff encouraged people to be as independent as possible and respected people's privacy and dignity.” from the report
Leadership
Staff and people spoke positively about the management team. Regular meetings and audits were used to monitor and improve the service.
“The provider had systems in place to monitor and improve the quality and safety of the service provided.” from the report
Mandatory training
minorMost staff had completed mandatory training, but some had training planned rather than completed at the time of the inspection. Ask how this was followed up.
“The provider set mandatory training for all staff to complete and most staff had completed this training, or had plans to imminently.” from the report
- 01Which staff had mandatory training still outstanding at the inspection, and has all of it now been completed?
- 02How will you involve my relative in reviewing their care plan, choices and personal goals?
- 03How do you check that medicines, including 'when required' medicines, continue to be given and recorded correctly?
- 04How do you support people to attend healthcare appointments, especially when someone has previously refused an appointment?
- 05What feedback have people and relatives given since this inspection, and what improvements have followed?
This was a focused inspection of Safe, Effective and Well-led only; Caring and Responsive were not covered during this visit. This explanation was written from the published report of 16 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Roland Residential Care Homes - 163 Hampden Way is Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
Inspectors visited without notice on 26 September 2017. One inspector and an expert by experience spoke with five residents, the manager and two care staff. They observed care and checked care records, staff files, medicines records, training records, complaints and quality checks.
The inspectors found enough suitably trained staff, safe recruitment and appropriate safeguarding arrangements. Medicines were stored and recorded safely. Staff understood residents' mental health needs, helped them access health care and supported them with food, activities and daily choices.
Residents said they were happy, safe and treated with respect. Staff knew residents well and supported their independence. The home was rated Good overall, and Good in Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection in July 2015.
Safe medicines management
Inspectors checked medicines records for all six residents and found them correctly completed. Medicines were stored safely and staff had appropriate training.
“People received their medicines as prescribed and we found that medicines were stored safely and correctly.” from the report
Kind and respectful staff
Staff knew residents well and understood their personal histories, preferences and signs of anxiety. Inspectors observed polite and caring interactions.
“At all times staff were polite and caring.” from the report
Choice and independence
Residents made daily choices about their care and how they spent their time. They were also supported to prepare food, shop and attend activities.
“One member of staff told us "I encourage people to be as independent as possible but I will assist when required, it's important for people to do things for themselves.” from the report
Activities and community links
Residents took part in activities such as day centres, parks, cafes, cinema, music groups and arts and crafts. Some had also been on holiday with support.
“People had participated in a range of different social activities individually and as a group and were supported to access local community activities.” from the report
Strong management checks
The home had a registered manager, regular staff and resident meetings, and audits covering care plans, risks, medicines, training and recruitment.
“Regular audits were carried out by the registered manager covering areas such as health and safety and recruitment, care plans, risk assessments, medicines, and training.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you monitor changes in a resident's mental health, and how quickly would you involve health or social care professionals?
- 02How many staff are usually on duty, and how do you make sure they know a new resident's needs?
- 03How would you support my relative to choose activities, keep links with the community and maintain independence?
- 04How are medicines checked, recorded and reviewed, and how are allergies kept up to date?
- 05How are residents and their families involved in care reviews, meetings and decisions about support?
This was an unannounced inspection of all five CQC questions, using observations, discussions and checks of selected care, staffing, medicines and quality records. This explanation was written from the published report of 4 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Roland Residential Care Homes - 163 Hampden Way
3 rated inspections over 6 years: the service has held its Good rating throughout.
- July 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Roland Residential Care Homes - 163 Hampden Way →
- November 2017Goodstayed GoodSafe: GoodEffective: GoodWell-led: Good
Read what inspectors found at Roland Residential Care Homes - 163 Hampden Way →
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 14 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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