CQC report explained · a residential care home
What the CQC found at Rokewood Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Rokewood Court was rated Good overall; inspectors found safe, kind and personalised care, with minor record-keeping issues addressed during the inspection.
This was the first inspection of this newly registered care home. Inspectors visited on 15 December 2021, 20 December 2021 and 7 January 2022. The inspection was unannounced and included observations, discussions with people, relatives, staff and health professionals, and checks of care, medicines, staffing and management records.
Inspectors found all five areas to be Good: safe, effective, caring, responsive and well-led. People were supported by enough trained staff, medicines were managed safely, and care plans described people's risks, needs and preferences.
People and relatives described staff as kind, respectful and professional. Inspectors saw warm interactions and found that people were supported with food, health care, activities, relationships and cultural needs. The home was clean and hygienic, although there were occasional discrepancies in cleaning schedule records.
The minor gaps found in some recruitment records and cleaning schedules were discussed with managers and addressed or promised to be addressed during the inspection. The report says this was the first inspection, so there was no earlier rating to compare with.
Kind and respectful staff
People and relatives praised the staff's caring and professional approach. Inspectors saw staff interacting warmly with people and found that staff understood individual needs.
“We saw warm interactions between people and the staff team during the inspection.” from the report
Safe medicines and risk management
The home had clear risk assessments and guidance for staff. Medicine records were accurate, medicines were securely stored and regular checks were completed.
“Robust systems were established to ensure people's medicines were managed safely and in accordance with best practice.” from the report
Personalised care
Care plans included people's routines, interests, life histories, likes and dislikes. Staff were able to describe people's needs and wishes.
“Care plans contained information about people's chosen routines along with their likes and dislikes, interests, life history, hobbies and aspirations.” from the report
Good support with food and health
People were offered meals that reflected their nutritional needs, preferences and cultural requirements. The home also supported people to access GPs, nurses and other health professionals.
“People were provided with an attractively presented diet to meet their nutritional needs and known preferences.” from the report
Learning from incidents
Managers reviewed accidents, falls, complaints and safeguarding concerns and used the learning to change practice. One change to staff handovers was linked to fewer falls.
“The analysis indicated that a key time for falls was during the staff handover meeting between shifts.” from the report
Cleaning records
minorThe home was clean and hygienic, but inspectors found occasional discrepancies in the completion of cleaning schedule forms. Managers said this would be addressed promptly.
“Records showed enhanced cleaning took place, however we found occasional discrepancies with the completion of the cleaning schedules forms” from the report
Recruitment records
minorThree staff files had minor gaps relating to staff work histories. Further details were obtained and the matter was satisfactorily rectified during the inspection.
“We noted three staff files had minor gaps where further details were needed, and we discussed this with the registered manager.” from the report
- 01How are cleaning schedules now checked so that the discrepancies found by inspectors do not happen again?
- 02What checks are completed before new staff start work, and how are gaps in employment history recorded?
- 03How will you make sure staffing levels and the mix of staff remain suitable as more people move into the home?
- 04How often will my relative's care plan be reviewed, and how will we be involved in changes?
- 05How would you support my relative to maintain family contact, activities, cultural needs and preferred routines?
This was the first comprehensive inspection of the newly registered home and covered all five key questions, including infection prevention and control during the COVID-19 pandemic. This explanation was written from the published report of 1 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rokewood Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2020
Registered with the Care Quality Commission on 9 October 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.