CQC report explained · a residential care home
What the CQC found at Roebuck Rise
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, staff knew how to protect people from abuse, staffing was sufficient and medicines were managed safely. Infection control arrangements were also judged satisfactory.
- Effective?
- Good
- Care planning reflected people's needs, choices and longer-term goals. Staff had training in autism, communication, mental health and positive behaviour support, and worked with health and social care professionals.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people to express their views, make decisions, maintain relationships and develop independence.
- Responsive?
- Good
- Support was personalised around people's communication needs, goals and interests. People were helped to take part in activities, education, work and relationships, and complaints or concerns were investigated.
- Well-led?
- Good
- Inspectors found a positive, open culture, clear management arrangements and effective checks on quality and safety. However, there was no registered manager in post at the time of the inspection.
What inspectors found, April 2022
Rated Good; inspectors found kind, personalised care and strong support for independence, with no registered manager in post at the time.
This was the first inspection of this newly registered care home. One inspector visited on 16 March 2022, spoke with two young adults, managers and staff, and reviewed care records, medicines records, recruitment files and management records. Further evidence was gathered after the visit.
Inspectors found that people were safe, treated with kindness and supported to make choices. Staff understood people's complex needs, supported them to develop independence and helped them take part in education, work, activities and relationships that mattered to them.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. Inspectors said the home was meeting the principles of Right support, right care, right culture. There was no registered manager in post, although a deputy manager had been selected to become the new manager and was being supported through registration.
Choice and independence
Staff supported people to make decisions, manage risks and develop everyday skills. Care plans included personal goals such as college, work placements and other activities.
“Staff supported people to have the maximum possible choice control and independence to enable control over their own lives.” from the report
Kind and respectful care
Inspectors saw warm, respectful interactions. Staff understood people's communication styles and responded to distress and changing needs.
“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report
Consistent staffing
The home had enough staff with the right skills, and people experienced continuity from regular staff who knew them well.
“People and professionals told us people experienced good continuity and consistency of care from regular staff who knew them well.” from the report
Personalised support
Support was built around individual needs, goals and communication preferences. Inspectors found that this helped reduce some distress and self-injurious behaviour and enabled community activities.
“People experienced person-centred care, which had significantly reduced the level of behaviours they experienced which may challenge others, and the incidence of self-injurious behaviour.” from the report
Positive culture
Managers were visible and staff felt supported. The report describes regular reflection, feedback and learning from incidents and concerns.
“Managers set a culture that valued reflection, were receptive to challenge and welcomed fresh perspectives.” from the report
No registered manager in post
needs fixingThere was no registered manager when inspectors visited. A deputy manager had been selected to take on the role, but the registration process was still being completed.
“At the time of our inspection there was not a registered manager in post.” from the report
End of life wishes not yet explored
minorNo one was receiving end of life care, but people's wishes about this had not yet been fully discussed. The manager said this would be explored sensitively with the young adults and relevant professionals.
“Due to the sensitive nature of the subject and the complex needs of people, their wishes had not yet been fully explored.” from the report
- 01Who is now the registered manager, and has the registration process been completed?
- 02How are people's wishes about end of life care now being explored and recorded?
- 03How will my relative be involved in reviewing their care plans and risk assessments?
- 04How will the home support my relative's goals around education, work, activities and relationships?
- 05How are medicines reviewed so that my relative can manage them as independently as possible?
This was the first comprehensive inspection of the newly registered home, covering all five key questions and its infection prevention and control arrangements. This explanation was written from the published report of 14 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Roebuck Rise
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2020
Registered with the Care Quality Commission on 30 July 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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42 live-in carers within about an hour of West Berkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 36 can care for a couple. 14 years' experience on average.
“Titus has compassion, patience, a great sense of humour and a very professional attitude.”
“Barbara treated my mother-in-law with enormous love and compassion and provided an environment where she could feel safe and seen”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.