CQC report explained · a residential care home
What the CQC found at Rocklee Residential Home Limited
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, November 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced inspection on 22 October 2019. One inspector spoke with five people living at the home, one staff member and the registered manager. They reviewed two care records and records about how the home was managed.
Inspectors found people were safe and that there were enough trained staff. Medicines were stored, given and recorded safely. People were supported to make choices, stay independent, eat well and use health services when needed.
People described staff as kind and supportive. Care plans were personalised and reviewed. People could take part in activities, make complaints and help shape changes at the home.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. This was the same rating as the previous inspection on 27 April 2017.
People felt safe
People said they felt safe and inspectors found that individual risks were considered and reviewed.
“I am very happy here with staff around me to keep me safe and look out for me.” from the report
Kind and respectful staff
People described staff as kind. Inspectors also saw that privacy, dignity, choice and independence were promoted.
“All the staff are very nice and kind to me.” from the report
Personalised care
Care plans reflected people's preferences and support needs, and were regularly reviewed.
“People felt involved with their care and had care plans which were personalised, detailed and regularly reviewed.” from the report
Good access to activities
People could choose activities they enjoyed, including day trips and holidays, and many people went out independently.
“We have some really good day trips that we all enjoy.” from the report
People's views led to changes
The home asked people for their opinions and acted on suggestions, including requests about the menu.
“When people had identified areas of improvements action had been taken.” from the report
Environmental health actions
minorAn environmental health inspection took place during the CQC visit. The provider gave assurances that it would take the necessary action, but this report does not explain what those actions were.
“During our inspection environmental health completed an inspection on the home.” from the report
- 01What actions were required after the environmental health inspection during the CQC visit, and have they all been completed?
- 02How would you assess and support my relative's mental health needs and any medical conditions?
- 03How are medicines managed, recorded and reviewed for each person?
- 04What activities and opportunities for independence would be available for my relative?
- 05How would my relative's preferences, communication needs and complaints be recorded and acted on?
This was an unannounced inspection covering all five CQC questions, including the premises and care provided; all five ratings remained Good. This explanation was written from the published report of 13 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Rated Good in all five areas; inspectors found safe, kind and personalised care, with environmental improvements still in progress.
The inspection was unannounced and took place on 28 March 2017. One inspector spoke with four people living at the home, the manager and two care staff. The inspector also reviewed two care records and records about how the home was managed.
People told inspectors they felt safe and were treated kindly. The home had systems to manage risks, protect people from abuse and handle medicines safely. Staffing and recruitment arrangements were also considered suitable.
Inspectors found that people received care suited to their needs. People were supported with meals, healthcare, activities, friendships and greater independence. Staff understood people's preferences, and people knew how to complain.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous inspection in September 2015.
People felt safe
People told inspectors they felt safe, secure and comfortable. Staff knew how to respond to possible abuse or harm.
“People who used the service told us they felt safe, secure and comfortable.” from the report
Support for independence
People were encouraged to make choices, use the community and work towards living more independently.
“People were supported to achieve their goals towards independence and leading an independent life.” from the report
Kind and respectful care
Inspectors saw positive interactions. People were treated with dignity and had control over their privacy.
“People were treated with respect and were at the centre of the service provision.” from the report
Personalised support
Care was adapted to people's communication needs, health needs and preferred activities.
“People were supported in a way that met their preferences and needs.” from the report
Staff support and training
Staff received induction, training and supervision to help them provide care for people with mental health needs.
“Staff were well supported to carry out their role effectively.” from the report
Environmental improvements
minorAn audit found that some shared facilities and private bedrooms needed improvement. Work had started, but the report does not say that all improvements were finished.
“A recent environmental audit identified improvements were required to some communal facilities and also to the private bedrooms.” from the report
- 01What improvements were identified in the communal facilities and bedrooms, and have they now been completed?
- 02How will you assess and review risks for someone who goes out into the community?
- 03How do you make sure agency staff understand each person's needs and preferences?
- 04How are people's medicines checked, recorded and reviewed, including support for anyone who self-manages medicines?
- 05How are residents involved in planning meals, activities and progress towards greater independence?
This was an unannounced comprehensive inspection covering all five key questions and the overall quality of the home. This explanation was written from the published report of 26 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rocklee Residential Home Limited
3 rated inspections over 4 years: the service has held its Good rating throughout.
- November 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Rocklee Residential Home Limited →
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Rocklee Residential Home Limited →
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 8 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.