CQC report explained · a residential care home
What the CQC found at Rock House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Rock House Residential Home was inspected but not rated; inspectors found strong infection control and safe visiting arrangements during a COVID-19 outbreak.
This was an announced, targeted inspection on 11 February 2022. Inspectors looked mainly at infection prevention and control during a COVID-19 outbreak. They also asked about staffing pressures and their effect on people.
Inspectors found that visitors were asked to show a negative test. Professional visitors had to show a negative lateral flow test and COVID-19 vaccination evidence. Staff used personal protective equipment correctly, had infection control training, and used hand sanitiser frequently.
The home was clean and well presented. The provider had measures to manage COVID-19-related staffing pressures. The infection prevention and control policy was up to date, and inspectors were assured about testing, admissions, outbreak management and preventing infections.
The service was inspected but not rated. This means the visit did not give an overall quality rating or a full set of ratings for the five areas of care.
Safe visiting
The home had a process for relatives to visit safely and in line with government guidance. Visitors had to show a negative test before entering.
“The provider had a process in place to enable relatives to visit their family members in a safe way and in line with government guidance.” from the report
Infection control
Inspectors found that staff used protective equipment correctly and had training in infection prevention and hand washing.
“Staff were applying and disposing of personal protective equipment (PPE) appropriately and had received training in IPC and hand washing.” from the report
Clean environment
The home was visibly clean and well presented, with hand sanitising stations available throughout the building.
“The home was visibly clean and well presented.” from the report
Outbreak management
Regular testing helped the home identify a COVID-19 outbreak. Inspectors were assured that the home could prevent or manage infection outbreaks.
“The home was accessing regular testing, which had assisted them in identifying an outbreak of COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are relatives currently able to visit, and what testing or other requirements apply?
- 02How do you manage COVID-19 or other infection outbreaks now?
- 03How do you make sure staff and professional visitors follow your infection prevention and control procedures?
- 04What staffing pressures were present at the inspection, and did they affect people's care?
- 05How often is the infection prevention and control policy reviewed?
This was a targeted inspection of infection prevention and control, with questions about COVID-19-related staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2020
Rock House Residential Home is rated Good; inspectors found safe, kind and personalised care, with some waiting for lunch on the inspection day.
This was an unannounced, planned inspection on 05 March 2020. Inspectors spoke with seven people living in the home, six relatives, five staff and a healthcare professional. They also observed care and checked records for three people, medicines records, two staff files and management information.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, well-managed risks and medicines, clean surroundings, up-to-date care plans and staff with suitable training.
People and relatives described staff as kind and respectful. The home supported people's choices, food and healthcare needs, activities and relationships. Inspectors noted that some people waited a long time between sitting down for lunch and receiving their food on the inspection day.
The overall Good rating means inspectors found the service met the expected standard in every area at this inspection. The rating was unchanged from the previous inspection in June 2017.
Safe care and staffing
Inspectors found enough staff to meet people's needs. Risks, medicines, safeguarding and infection control were managed through established checks and procedures.
“The service was person centred and there were enough staff to meet people's needs.” from the report
Kind and respectful staff
People and relatives spoke positively about staff's kindness and respect. Inspectors also saw acts of kindness and positive relationships.
“People confirmed that managers and staff were kind and compassionate and we witnessed several acts of kindness from staff.” from the report
Personalised care
Care plans were individualised and included people's needs, preferences, communication needs and choices. Staff supported people to remain involved in decisions.
“The plans we saw were individualised and reflected the care people told us they were receiving.” from the report
Strong management checks
The home used regular audits, feedback, handovers and team discussions to monitor quality and improve care.
“There were effective systems and processes to assess, monitor and improve the quality and safety of the service.” from the report
Waiting for lunch
minorInspectors observed that some people waited quite a long time between sitting down for lunch and the food arriving. This was a shortfall seen on the inspection day, although the overall Effective rating remained Good.
“Although, one person's relative said there was sometimes quite a long waiting time between people sitting down for lunch and the food arriving.” from the report
- 01How do you prevent people waiting too long for their lunch, and how do you respond if this happens?
- 02How will you assess and update my relative's care plan and preferences after they move in?
- 03How do you make sure there are enough staff at busy mealtimes and that staff have the right skills?
- 04What activities would be available for my relative, including if they prefer not to mix with many people?
- 05How would you involve our family if my relative could not speak for themselves or needed changes to their care?
This was an unannounced comprehensive inspection covering all five CQC questions, including observations, discussions and checks of care, medicines, staffing and management records. This explanation was written from the published report of 12 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rock House Residential Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2014GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 9 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
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Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
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