CQC report explained · a residential care home
What the CQC found at Riverview Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2021
Riverview Care Home: Inspected but not rated; inspectors found strong infection controls and support for people and families during the pandemic.
This was an announced, targeted inspection on 12 March 2021. Inspectors checked how well the home prevented and controlled infection during the coronavirus pandemic.
They found that people, staff and visitors were protected by suitable policies, training, testing, cleaning, personal protective equipment and visiting arrangements. At the time, there were no cases of coronavirus at the home.
The home was inspected but not rated overall, and the Safe area was also inspected but not rated. This means the report gives information about infection control only, rather than a full judgement on the quality of care.
Infection prevention
Staff had infection control training and were checked to make sure they followed safe procedures. Inspectors were assured that visitors could be prevented from spreading infection.
“We were assured that the provider was preventing visitors from catching and spreading infections” from the report
Support for people
People were helped to understand coronavirus and how to stay safe, using information suited to their individual communication needs.
“Learning for people met their individual needs including pictorial, video and audio” from the report
Family contact
The home used tested visitor arrangements, garden visits, phone calls, video calls and closed social media groups to help people stay connected with loved ones.
“Robust visiting measures had maintained people's safety and ensured their family relationships were not affected.” from the report
Clean environment
Inspectors found the home clean, uncluttered and well ventilated, with cleaning schedules and regular checks.
“The home was visibly clean, uncluttered and well ventilated.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 12 March 2021?
- 02How do you currently test staff, residents and visitors for infections?
- 03How do you support people to understand health guidance when their communication needs are different?
- 04How can families visit now, and what safety checks are required?
- 05When was the home last assessed on areas not covered by this targeted inspection, such as care planning, staffing and management?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other key questions or an overall quality rating. This explanation was written from the published report of 16 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Riverview Care Home was rated Good in all five areas; inspectors found kind, personalised care and minor improvements needed in medicines and safety records.
This was a routine comprehensive inspection on 18 and 20 December 2017. The first day was unannounced. It was the first inspection since the change of ownership. Inspectors met everyone living in the home, spoke with four people, a relative, staff and health and social care professionals, and reviewed care, medicines, staffing and management records.
Inspectors found people were safe, treated kindly and involved in decisions about their care. Staff knew people well and supported their independence, health, activities, relationships and communication needs. People liked the food and could help with meal choices and preparation.
The home had enough staff and a stable team with suitable training and recruitment checks. Medicines were generally managed safely, but instructions for some as-needed medicines were not all in place when inspectors arrived. The provider acted during the inspection, and also completed individual emergency evacuation plans shortly afterwards.
Kind and respectful care
Inspectors saw staff treating people with kindness, dignity and respect. Staff understood people's wellbeing and preferences.
“People were treated with kindness and compassion in their day-to-day care.” from the report
Personalised support
Care plans described people's routines, communication needs, health needs and preferred support. People and relatives were involved in planning care.
“People, and where appropriate their relatives, were involved in developing their care plans.” from the report
Choice and community life
People were supported to take part in activities, education, work and local community events. They were encouraged to maintain important relationships.
“People were supported to follow their interests and take part in social activities, education and work opportunities.” from the report
Staffing and support
There were enough staff, and the team was stable. Staff had training, supervision and the skills needed for their roles.
“There were sufficient staff on duty to provide the care and support people needed in the way they preferred.” from the report
Checks on quality
The provider carried out regular checks covering care records, medicines, staffing, safety, incidents, complaints and feedback.
“Quality assurance systems were in place to monitor the quality of service being delivered.” from the report
Instructions for some as-needed medicines
needs fixingClear instructions were not in place for all medicines prescribed to be used when needed. The provider acted immediately and put instructions in place, and also strengthened medicines stock audits.
“Where people had medicines prescribed on an as-required basis, clear protocols were not all in place” from the report
Emergency evacuation plans
needs fixingThe provider had identified that each person needed an individual emergency evacuation plan. These were completed just after the inspection ended.
“The provider had identified that people should have individual personal emergency evacuation plans and finished producing these just after the end of the inspection.” from the report
Some systems still being improved
minorThe provider was improving the format of risk assessments and considering how to analyse accidents and incidents for trends. Supervision meetings had also fallen slightly behind, with a plan to catch up.
“The provider was considering how they would analyse accidents and incidents in future to identify developing trends.” from the report
- 01How are instructions for as-needed medicines checked now, and how are medicine stock audits completed?
- 02Are individual emergency evacuation plans now complete and regularly reviewed for each person?
- 03What changes have been made to the format of people's risk assessments since this inspection?
- 04How are accidents and incidents analysed now to identify possible trends?
- 05Has the provider introduced a more independent view of the home's quality, as considered in the report?
This was a routine comprehensive inspection covering all five CQC questions, including the premises and care provided; it was the first inspection since the change of ownership. This explanation was written from the published report of 14 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Riverview Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 25 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.