CQC report explained · a nursing home
What the CQC found at Riverdale
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Rated Good; inspectors found kind, safe care, but cultural needs and communication required improvement.
This was an unannounced inspection on 30 November 2017. Inspectors observed care, spoke with people, relatives, staff and health professionals, and reviewed care, medicine, staff and management records. Thirty people were living at the home, which could support up to 40.
The home was rated Good overall. It was rated Good for Safe, Caring, Responsive and Well-led. People were protected from harm, received medicines safely, and were treated with kindness, dignity and respect. Staff supported activities, personal choices, healthcare and contact with family and friends.
The Effective rating was Requires Improvement. Inspectors found that people's cultural backgrounds, language needs and food preferences had not always been considered. After the inspection, the home arranged communication support, activities in people's first languages and themed meals.
Safe staffing
Inspectors found enough staff to meet people's assessed needs. Staffing had been reorganised so a staff member was present in the lounge at all times.
“We saw the staffing was organised to ensure people were safe and that staff had time to give care without rushing.” from the report
Kind and respectful care
Staff were patient and caring. They respected privacy, supported independence and helped people express their choices.
“People's privacy, dignity and independence were respected and promoted.” from the report
Good activities and relationships
People could choose how to spend their time and join group or individual activities. Visitors were welcomed and families could take part.
“People were able to choose how to spend their time and participate in a range of activities and their diverse needs were recognised.” from the report
Good oversight
The home used checks, feedback and reviews to identify problems and improve care. Accidents, medicines, care records and equipment were monitored.
“Quality assurance systems were in place to identify where improvements could be made.” from the report
Language and communication
needs fixingThe home had not always worked out how people who spoke little English could express their choices or take part in activities. The care records described communication difficulties without fully addressing the language issue.
“The provider had not ensured that they were able to express their choices about their care.” from the report
Cultural food choices
needs fixingPeople's cultural backgrounds and food preferences were not always considered when meals were planned. The home had not consulted everyone about dietary preferences.
“People's cultural backgrounds were not always taken into account when planning their meals.” from the report
- 01How do you now find out about and record a resident's cultural background, language and food preferences?
- 02What communication support is available for someone who speaks little or no English?
- 03Are activities and information still provided in residents' first languages where needed?
- 04How often are themed meals or culturally suitable food choices offered?
- 05How do you check that these changes are meeting each resident's needs?
This was the first comprehensive inspection since registration; end of life care was not assessed because the home was not providing it at the time. This explanation was written from the published report of 4 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Riverdale
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2018Goodcurrent ratingSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- August 2016
Registered with the Care Quality Commission on 16 August 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.