CQC report explained · a nursing home
What the CQC found at River Meadows Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People's risks were assessed and managed well. Inspectors found suitable staffing levels, safe medicines management, safeguarding procedures and infection control measures.
- Effective?
- Good
- Care plans were personalised and reviewed. Staff had relevant training, people had enough food and drink, and the home worked with healthcare professionals.
- Caring?
- Good
- People and relatives said staff were kind and caring. Inspectors saw staff offering calm emotional support and respecting people's privacy and dignity.
- Responsive?
- Good
- Care and activities were based on people's wishes, interests and needs. Complaints were logged, investigated and answered, and end-of-life wishes were considered.
- Well-led?
- Good
- The home had regular quality audits and action plans when errors were found. People, relatives and staff were encouraged to share their views.
What inspectors found, December 2018
River Meadows Nursing Home was rated Good; inspectors found safe, kind and well-organised care with no serious risks or concerns.
Inspectors visited without notice on 12 November 2018. They spoke with people living in the home, relatives, staff and a visiting professional. They also reviewed care records, medicines records and audits.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home had enough suitably skilled staff, managed medicines safely, and assessed and reviewed people's risks and needs.
Inspectors found kind staff who respected privacy and dignity. People were offered choices about food and care, involved in planning their support, and given activities linked to their interests. Complaints were recorded and investigated.
The home remained Good, as at its previous inspection. The report says there was no evidence from this inspection or ongoing monitoring of serious risks or concerns.
Safe staffing and risk management
Inspectors found enough suitably skilled staff during the visit. Staff knew people's risks and how to support them safely.
“During our inspection, we saw that there were enough suitably skilled staff to meet people's needs.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw staff provide reassurance and respect people's privacy.
“During the inspection, we observed staff treating people with dignity and staff told us how they ensured people had their privacy respected.” from the report
Personalised activities
Activities reflected people's hobbies, interests and life events. The home also offered gardening, visits and time with animals.
“The service was passionate about delivering activities that were person-centred and meaningful to each individual.” from the report
Good oversight
The home used regular audits to check quality and created action plans when it found errors. People, relatives and staff could give their views.
“There were systems in place to monitor the effectiveness and quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure there are enough suitably skilled staff for my relative's needs at all times?
- 02How often will my relative's care plan and risk assessments be reviewed and updated?
- 03How will you support my relative's hobbies, interests, communication needs and preferred activities?
- 04How can I raise a concern, and how will it be recorded and investigated?
- 05How will you involve me and my relative in decisions about care, including end-of-life wishes if relevant?
This was an unannounced inspection covering all five quality areas, and the report says the overall Good rating continued from the previous inspection. This explanation was written from the published report of 19 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of River Meadows Nursing Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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57 live-in carers within about an hour of Shropshire
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Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
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