CQC report explained · a nursing home
What the CQC found at Risby Park Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, March 2020
Rated Outstanding overall; inspectors found exceptionally caring, responsive and well-led support, with safe care rated Good.
This was an unannounced inspection on 29 January 2020. Inspectors spoke with people living at the home, relatives, staff and a visiting healthcare professional. They also reviewed care records, medicines records, policies and audits, and observed activities and mealtimes.
The home was rated Outstanding overall. Effective, caring, responsive and well-led care were all rated Outstanding. Safe care was rated Good. Inspectors found people were protected from abuse and avoidable harm, with enough staff, safe medicines systems and clean premises.
Inspectors found highly person-centred care. Staff knew people's histories, preferences and communication needs. People were supported to make choices, stay active, maintain relationships and receive peaceful end of life care. The rating was unchanged overall from the previous inspection, although the effective rating improved from Good to Outstanding.
Personalised care
Care plans were detailed and based on people's histories, preferences and communication styles. Staff used this information in daily care and adapted support when people's needs changed.
“Care plan were extremely person-centred and detailed so that staff were able to provide very person-centred care.” from the report
Kind and respectful staff
People and relatives described staff as exceptionally caring. Inspectors saw staff protecting people's dignity and encouraging them to remain independent.
“We observed staff to be very kind, caring and thoughtful.” from the report
Strong staff skills
Staff received comprehensive training and worked with healthcare professionals on new approaches and clinical support. This included additional training in diabetes care and end of life care.
“Staff told us the training they received was comprehensive and high quality.” from the report
Activities and relationships
The home offered varied activities and community events. Inspectors found these helped people stay active, maintain relationships and reduce social isolation.
“Social opportunities were widespread and took place within the community as well as the home.” from the report
End of life support
End of life care was carefully planned and delivered by trained staff. People could remain in familiar surroundings, while relatives continued to receive support.
“Risby Park Nursing Home provided an exceptional level of care and support for people who were at the end of their lives.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan if their needs or behaviour change?
- 02Which staff will support my relative with medicines and any specialist health needs, and what training have they completed?
- 03What activities and community visits would suit my relative's interests and abilities?
- 04How would you support my relative and our family with end of life wishes and care?
- 05How can relatives share concerns, take part in care decisions and receive support from the home?
This was an unannounced comprehensive inspection covering accommodation, nursing and personal care and all five CQC key questions. This explanation was written from the published report of 21 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2017
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led care, with all safety and effectiveness checks rated Good.
Inspectors visited on 4 July and 13 July 2017. The first visit was unannounced. They reviewed five people's care records, medicines and other records, and spoke with people, relatives, staff and health professionals.
The home was rated Outstanding overall. Caring, Responsive and Well-led were rated Outstanding. Safe and Effective were rated Good. Inspectors found enough staff, safe medicine arrangements, suitable training, personalised care and strong support for people's choices and rights.
The home had improved since the previous inspection in March 2015. Its overall rating rose from Good to Outstanding, and the previous concern about staffing under the Safe question was judged to have improved from Requires Improvement to Good.
Kind and compassionate care
Inspectors found strong relationships between people and staff. Staff knew people well and made time for individual support, reassurance and conversation.
“Staff were without exception warm, exceptionally positive, caring and compassionate.” from the report
Outstanding end of life support
End of life care plans were detailed and based on people's wishes. Staff worked with families to provide personal and meaningful experiences.
“The home provided outstanding end of life care. People experienced a dignified death in line with their wishes.” from the report
Activities and relationships
People could continue hobbies, take part in varied activities and stay involved with family and community events.
“People had access to a variety of activities which were based on their choices.” from the report
Strong leadership
The home had visible management, high staff morale and quality checks covering care and other areas of the service.
“There were extremely effective quality monitoring processes in place which covered all areas of the home and care delivered to people.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you decide the number of staff needed for each shift, based on residents' individual needs?
- 02What medicine record-keeping issues have been found since this inspection, and how are they checked now?
- 03How will you record and review a new resident's personal wishes, routines, hobbies and end of life preferences?
- 04How can relatives give feedback or make a complaint, and how quickly will the home respond?
- 05What activities are currently available for people who prefer individual hobbies or do not want group activities?
This was an unannounced inspection covering all five CQC questions and the overall quality of the service, with a second visit on 13 July 2017. This explanation was written from the published report of 14 September 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Risby Park Nursing Home
3 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- March 2020Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- September 2017Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- May 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 9 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.