CQC report explained · a residential care home
What the CQC found at Ridgway Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2017
Ridgway Court was rated Good; inspectors found kind, safe and responsive care, with staff supervision records needing improvement.
The inspection was unannounced and took place on 1 November 2017. Inspectors spoke with people living in the home, relatives, staff and a healthcare professional. They also observed care and checked care plans, staff files, medicines records and other documents.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were supported by enough staff, received their medicines safely and had access to healthcare. Inspectors saw kind and respectful care, personalised support and a range of activities.
The home had improved since the August 2015 inspection. Health needs were being monitored more consistently. However, staff supervision meetings were not always completed in line with the provider's policy, so inspectors made a recommendation.
Kind and respectful care
People told inspectors that staff were caring and kind. Observations showed warm, respectful interactions and reassurance when someone had a fall.
“The atmosphere in the service was calm and relaxed and staff spoke to people in a respectful and friendly manner.” from the report
Safe staffing and medicines
Inspectors found enough skilled staff, prompt responses to call bells and safe medicines systems. Staff recruitment checks and medicines competency checks were also in place.
“Sufficient skilled staff were deployed to support people safely.” from the report
Personalised support
Care plans included people's needs, preferences and life histories. Staff knew people well and supported their choices, independence and routines.
“Each person had a care plan in place which gave comprehensive details of their needs how they preferred their support to be provided.” from the report
Activities and family contact
There was a varied activity programme, regular outings and support from volunteers. Relatives could visit at any time and were made welcome.
“There were no restrictions on the times people could receive visitors.” from the report
Improvement since the last inspection
The home had acted on the previous inspection's concern about inconsistent support for a specific medical condition. Inspectors found that people's health needs were now regularly monitored.
“At this inspection we found that improvements had been made and people's health care needs were regularly monitored.” from the report
Staff supervision records
needs fixingStaff said they felt supported, but formal supervision meetings were not always completed as the provider's policy required. Inspectors recommended that systems be put in place to ensure this happens.
“Formal supervisions were not always completed in line with the provider's policy.” from the report
- 01How often do staff now receive formal supervision, and how is this recorded?
- 02How do you make sure staff remain competent to administer medicines and support people's specific health needs?
- 03How are changes in a person's care plan communicated to all staff who support them?
- 04How are residents and relatives involved in reviewing activities, menus and care?
- 05How would you respond if a relative raised a safeguarding concern or complaint?
This was an unannounced inspection of the whole service, covering accommodation and care and rating all five key questions. This explanation was written from the published report of 15 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ridgway Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 22 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.