CQC report explained · a residential care home
What the CQC found at Ridgeway Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Rated Good; inspectors found kind, personalised care and major improvements since the previous Requires Improvement rating, with minor issues around medicines and staff training.
Inspectors visited on 4 and 6 April 2017. The first day was unannounced. They spoke with people living at the home, visitors, staff, the provider and health and social care professionals. They also checked care plans, medicines, staff records, rotas, incidents and quality checks.
The home provided personal care for up to 16 older people, including people living with dementia or physical disabilities. There were 12 people living there at the inspection. Inspectors found people were safe, treated kindly and supported by staff who knew their needs and preferences.
The home had improved from Requires Improvement at the previous inspection. The four earlier breaches, covering recruitment, consent, social needs, and quality systems and records, had all been met. All five areas were rated Good at this inspection.
Kind and respectful care
People and visitors consistently described staff as kind and caring. Inspectors saw staff calm and support people in ways that matched their individual needs.
“Staff demonstrated kindness and compassion towards people in their daily care.” from the report
Personalised support
Staff knew people's life histories, likes and dislikes. Care plans and the 'All about Me' information helped staff provide individual support.
“People received personalised care from staff who knew about each person's life, personal interests and hobbies.” from the report
Improved activities
The appointment of an activities coordinator and weekly physiotherapy had increased opportunities for exercise, gardening and social activities.
“A range of new activities, such as a weekly exercise class, had been put in place, all designed to improve outcomes for people's well-being.” from the report
Stronger management and checks
The new manager had introduced a more open team culture and more systematic quality checks. Feedback was used to plan changes.
“We found a robust quality assurance process had been put in place.” from the report
Medicine room temperature
minorThe medicine room was one degree above the recommended 25°C for the first five days of the inspection week. The provider corrected the thermostat, improved airflow and installed a new fridge during the inspection.
“the room temperature had exceeded the recommended level of 25°C by 1° for the first five days” from the report
Safeguarding training records
minorThe training records suggested that some staff had not received a recent safeguarding update. The manager said they would discuss updating the records with the external trainer.
“the training matrix appeared to show that some members of staff had not had a recent update to safeguarding training.” from the report
Mental capacity training gaps
minorSome staff still needed training on the Mental Capacity Act and Deprivation of Liberty Safeguards. Further training was planned, although staff spoken with understood the main principles.
“The training matrix showed some gaps where staff needed training in this topic.” from the report
- 01How have you kept the medicine room temperature within the recommended range since the inspection?
- 02Have all staff now completed up-to-date safeguarding training?
- 03Have the planned Mental Capacity Act and Deprivation of Liberty Safeguards training gaps been closed?
- 04What activities are currently available, including exercise, gardening and community links?
- 05How do you use feedback from people and families to make changes to care?
This was a comprehensive inspection covering all five CQC areas and included checks of care, staffing, medicines, records, activities and management systems. This explanation was written from the published report of 11 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ridgeway Residential Home
2 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- January 2018Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.