CQC report explained · a residential care home
What the CQC found at Ridgemoor Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2023
Rated Requires Improvement; inspectors found kind, person-centred care but serious weaknesses in medicines, risk management and oversight.
This was the first comprehensive inspection since the home registered under its current provider. Inspectors visited on 5 and 6 December 2022, with further contact and record checks continuing until 10 January 2023. They spoke with people, relatives, staff and an advocate, and checked care records, medicines, recruitment, training, incidents and audits.
The home was rated Good for Effective, Caring and Responsive. People were treated kindly, supported to make choices and maintain independence, and helped to stay in contact with family and friends. Staff had relevant training and relatives generally spoke positively about the care and communication.
Safe and Well-led were rated Requires Improvement. Medicines were not always managed or recorded safely. Risk checks and care records were incomplete in places, and the provider's audits had not found some of these problems. The report says no harm was found, but people were placed at risk of harm.
The overall rating is Requires Improvement. The provider breached Regulation 12 on safe care and treatment. CQC required an action plan and said it would work with the provider and local authority to monitor progress.
Kind and respectful care
Inspectors saw staff interacting kindly and respectfully. Relatives said people were happy and well cared for.
“Staff interacted with people in a kind and respectful way.” from the report
Choice and independence
People were involved in everyday decisions and were encouraged to do things for themselves, such as making drinks and helping around the home.
“People were involved in making day to day decisions about their care.” from the report
Staff training
Staff had training linked to people's needs, including autism, learning disabilities, epilepsy and positive behaviour support.
“People were supported by staff who had received training specific to people's care and support needs.” from the report
Family contact
People were supported to keep in touch with important people. Relatives said they could speak to and visit their family member whenever they wished.
“Relatives told us they were able to speak and visit their family member whenever they liked.” from the report
Medicines were not consistently safe
seriousSome regular medicines were not always given. Records and guidance for medicines used when needed or on the skin were incomplete or unclear.
“People's medication was not always managed safely.” from the report
Risks were not consistently monitored
seriousThe home did not always manage risks effectively. Examples included propped-open fire doors, incomplete skin-care guidance, gaps in bowel monitoring and inconsistent weight checks.
“Risks to people's safety were not always monitored and managed effectively.” from the report
Care records were incomplete
needs fixingSome care plans and health records were not up to date. Staff therefore did not always have the guidance needed to provide personalised support.
“People's care, treatment and support plans were not always up to date or complete.” from the report
Checks did not find problems
needs fixingThe provider had audits and checks, but these missed some medicines, safety and care-quality issues. Some identified improvements were not followed up promptly.
“The provider's governance systems were not consistently effective.” from the report
Some areas needed maintenance
minorSome parts of the home had porous surfaces, mould or rust, and some worn furniture had not yet been replaced.
“Some areas of the home required further maintenance as they had porous surfaces, mould or rust.” from the report
- 01What has changed to make sure every medicine is ordered, received, given as prescribed and recorded accurately?
- 02How are you now checking fire safety, skin health, bowel monitoring and people's weight?
- 03Can we see how care plans and health passports are kept up to date after people's needs change?
- 04What action has been taken to improve the areas affected by mould, rust, porous surfaces and worn furniture?
- 05How are people and relatives now asked for feedback, and how is that feedback used in care planning?
This was the first comprehensive inspection of the newly registered home, covering all five key questions and infection prevention and control; it was not a focused inspection. This explanation was written from the published report of 8 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ridgemoor Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2023Requires improvementcurrent ratingSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2022
Registered with the Care Quality Commission on 21 April 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.