CQC report explained · a residential care home
What the CQC found at Richmondwood Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by risk assessments, safeguarding procedures, suitable staffing, safe medicines systems and infection control measures. Inspectors identified unsecured wardrobes and uncovered radiators as potential risks, and action was taken immediately.
- Effective?
- Good
- Not inspected during this focused visit. The report says the previous rating was used when calculating the overall rating.
- Caring?
- Good
- Not inspected during this focused visit. The report says the previous rating was used when calculating the overall rating.
- Responsive?
- Good
- Not inspected during this focused visit. The report says the previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found clear management, supportive staff and regular audits, feedback and learning. People, relatives and professionals spoke positively about how the home was run.
What inspectors found, February 2023
Richmondwood Rest Home was rated Good; inspectors found safe, well-managed care, with two potential safety risks fixed during the visit.
This was an unannounced focused inspection on 17 and 18 January 2023. One inspector spoke with people, relatives, staff and health and social care professionals. They also reviewed care records, medicines records, recruitment files, accident reports and quality checks.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found that people felt safe, staff knew people's needs, medicines were managed safely and there were enough suitably trained staff.
Inspectors found three wardrobes that had come away from their wall fixings and some uncovered radiators in shared areas. These could have caused harm, but the manager arranged for the wardrobes to be secured and radiator covers to be installed immediately. This focused inspection did not reassess Effective, Caring or Responsive.
Personalised risk planning
Risks were assessed, reviewed and recorded in detail. Staff followed individual plans and used the least restrictive approach while supporting people's independence.
“Risk assessments were personalised, detailed and gave staff clear guidance on ensuring people were supported safely.” from the report
Safe medicines
Staff were trained and checked as competent. Medicines were recorded, audited and given as prescribed, including occasional medicines and creams.
“Medicines were managed, administered and stored safely.” from the report
Reliable staffing
Inspectors found enough staff on duty and a stable team. Regular bank staff helped provide consistent care when cover was needed.
“There were adequate numbers of staff available on each shift to ensure people were cared for safely.” from the report
Open management
The home had regular audits, staff meetings and feedback systems. Staff said they felt supported, valued and able to raise concerns.
“There was an ethos of continuous improvement and learning.” from the report
Unsecured wardrobes
needs fixingThree wardrobes had come away from their wall fixings and could have toppled. They were secured immediately during the inspection.
“these wardrobes could pose a topple risk for people.” from the report
Uncovered radiators
needs fixingSome radiators in shared areas were not covered and could have caused scalding if someone fell against them. Protective covers were arranged immediately.
“Some radiators in communal areas were not covered, this could potentially pose a risk to people from scalding” from the report
- 01Have all the radiator covers now been installed, and how are they checked?
- 02How were the wardrobes secured, and how often are furniture fixings inspected?
- 03What were the previous ratings for Effective, Caring and Responsive, and when will these areas next be reviewed?
- 04How will you involve my relative and our family in their risk assessments and care decisions?
- 05How are medicines audits and staff competency checks kept up to date?
This was a focused inspection of Safe and Well-led only; the other ratings were carried forward from the inspection published on 9 October 2017. This explanation was written from the published report of 7 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Richmondwood Rest Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- February 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018Goodstayed GoodSafe: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2022
Registered with the Care Quality Commission on 1 May 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.