CQC report explained · a nursing home
What the CQC found at Richmond Village Willaston
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable risk assessments, safety checks, staffing levels and recruitment checks. Medicines were safely managed and records were accurate and up to date.
- Effective?
- Good
- People's needs were assessed before they moved in and care plans were regularly reviewed. Staff had suitable training, and people could access healthcare and support with eating and drinking.
- Caring?
- Good
- Inspectors saw people treated with dignity, respect and kindness. People and relatives spoke positively about staff and felt involved in decisions about care.
- Responsive?
- Good
- Care plans included people's preferences, history and ways they liked to receive care. There was a weekly activities timetable, personalised events and a complaints process.
- Well-led?
- Good
- People, relatives and staff spoke positively about the management team. The home used meetings, surveys, audits and action plans to gather feedback and make improvements.
What inspectors found, February 2023
Rated Good; inspectors found safe, kind and personalised care, with good management and communication.
This was the first inspection of the newly registered home. It was unannounced and took place on 09 January 2023 and 12 January 2023. Two inspectors spoke with people living there, relatives and staff, and reviewed care plans, medicine records, recruitment files and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were safe, medicines were managed properly, staffing levels met people's needs and staff had suitable training.
People and relatives described kind, respectful care and good communication. Inspectors found personalised care plans, support for people's choices, activities, access to healthcare and systems for handling concerns and improving the service.
Kind and respectful care
Inspectors saw staff treating people with dignity, respect and kindness. People and relatives described warm, compassionate relationships.
“There was a strong, visible personal-centred culture at the service.” from the report
Safe medicines and staffing
Inspectors found that medicines were managed safely, records were accurate and staff were trained and checked to give medicines. Staffing levels were recorded as safe.
“People received their medication as prescribed and staff kept accurate up to date records.” from the report
Personalised support
Care plans included people's interests, personal history, likes, dislikes and preferred ways of receiving care. People were supported to make choices about their day.
“Care plans were personalised with a wealth of information,this included subjects that were important to the person.” from the report
Good communication
Relatives said they received updates and could be involved in decisions. The home held meetings and made care plans available to relatives who wanted to see them.
“There is good communication. They ring with updates and I am involved in decisions when needs change or things need updating.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt the care plan to my relative's specific physical, emotional, nursing or dementia needs?
- 02How will you involve our family in decisions and keep us updated if my relative's needs change?
- 03What activities would be suitable for my relative's interests, and how often could they take part?
- 04How do you check that staffing levels remain sufficient for people's needs on each shift?
- 05How would you support my relative's dietary needs, communication needs and access to healthcare?
This was an unannounced first inspection of the care home, covering all five CQC questions and including infection prevention and control. This explanation was written from the published report of 24 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Richmond Village Willaston
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021
Registered with the Care Quality Commission on 8 April 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.