CQC report explained · a nursing home
What the CQC found at Richmond Hall Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2021
Inspected but not rated; inspectors were assured that infection control procedures were keeping people safe during the coronavirus outbreak.
This was an announced, targeted inspection on 16 November 2020. Inspectors checked infection prevention and control measures because of coronavirus outbreaks in care homes.
Inspectors were assured that the home used personal protective equipment safely, followed shielding and social distancing rules, carried out testing and managed admissions safely. They were also assured that the home could prevent and manage infection outbreaks.
The home was inspected but not rated. This means the visit focused only on infection prevention and control, rather than providing a full rating of the care.
Family contact
People could keep in touch with relatives by telephone or video calls. Extra computer programmes helped relatives see photographs of their family member's activities.
“People kept in touch with family members via telephone or video calls.” from the report
Staff training
Staff received extra training about PPE and daily reminders about good practice.
“Staff had received additional training in the use of PPE and were reminded of best practice daily through a staff messaging group.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you now screen visitors before they enter the home?
- 02How are staff reminded and checked to use PPE safely?
- 03How do you test people living here and staff for coronavirus?
- 04How do you manage new admissions and any infection outbreaks?
- 05How can my relative keep in touch with family by telephone, video call or photographs?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated. This explanation was written from the published report of 22 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with well-led improving from Requires improvement.
This was an unannounced inspection on 3 December 2018. Inspectors spoke with people living there, relatives, staff, a visitor, a volunteer and a healthcare professional. They observed care and checked care records, staff files, medicines records, complaints, accidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, staff were trained, medicines were given as prescribed, and people received kind and personalised care.
The overall Good rating continued from the previous inspection. The Well-led rating improved from Requires improvement because the home had strengthened its checks and systems for monitoring care quality and safety.
Safe staffing
Inspectors found enough staff to meet people's care needs. Regular agency staff were used during sickness or holidays, and they knew people well.
“There were sufficient numbers of staff on duty to respond to people's health and care needs.” from the report
Kind and respectful care
Staff were observed speaking warmly with people and supporting their dignity, privacy and choices.
“Throughout the day we saw kind interactions between people and staff and observed staff engage in conversations” from the report
Personalised activities
People could take part in activities that matched their interests, including crafts, puzzles, music, poetry and outings.
“This indicated people were involved in meaningful activities and interests.” from the report
Improved leadership
The home had strengthened its systems for checking care quality and learning from incidents. Inspectors said these systems were being used effectively.
“At this inspection, we found processes to assess, monitor and review the quality and safety of the service had been developed and were being used effectively.” from the report
Records for covert medicines
needs fixingSome people received medicines secretly in food or drink, or had medicines crushed. The manager said the evidence of consent and best-interest decisions was held by the doctor and would be added to the home's care records.
“The registered manager stated they would immediately obtain copies for people's care records.” from the report
- 01How do you make sure consent and best-interest evidence for covert or crushed medicines is kept in each person's care records?
- 02How are changes in a person's risks, such as skin care, nutrition or hydration, passed to every shift?
- 03How do you check that staffing remains sufficient when regular staff are off sick or on holiday?
- 04What activities and outings are currently available for someone with my relative's interests and needs?
- 05How do you use complaints, accidents and relatives' feedback to make changes?
This was an unannounced inspection covering all five CQC questions, and the report says the home and the care provided were both looked at. This explanation was written from the published report of 3 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Richmond Hall Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Walsall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,200 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.