CQC report explained · a nursing home
What the CQC found at Ribble Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, medicines were given safely, the home was clean, and recruitment checks were robust. Some people on the top floor felt staffing could be improved during busier parts of the day.
- Effective?
- Good
- People’s needs and preferences were assessed before admission and staff had relevant training. Some staff had not yet received formal one-to-one supervision, and kitchen information about dietary needs was revised during the inspection.
- Caring?
- Good
- People and relatives spoke highly of staff. Inspectors saw kind, respectful care and found that people were supported to make choices and maintain their independence.
- Responsive?
- Good
- Care was personalised and reviewed when people’s needs changed. Activities were provided, but people and relatives wanted more formal activities. The manager was recruiting activity co-ordinators.
- Well-led?
- Good
- The manager and senior team were putting systems in place for a new service. Inspectors found clear leadership, quality checks and an open culture where staff felt able to raise concerns.
What inspectors found, November 2021
Ribble Court Care Home was rated Good; inspectors found safe, kind and well-organised care, with some improvements needed for dementia support and activities.
This was the home’s first inspection since it registered with the CQC. It was unannounced and took place on 29 October and 1 November 2021. Inspectors spoke with people living there, relatives, staff and managers. They observed care, checked records, walked around the building and looked at infection control.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks and medicines were managed safely, the home was clean, and there were enough staff overall. People received personalised care and were treated with kindness, dignity and respect.
The home was still developing because it had only been operating since June 2021. Some people wanted more organised activities, and an activities co-ordinator was being recruited. The home also lacked clear signs and other features to help people living with dementia. Inspectors recommended that the provider consider current guidance in this area.
Safe care
Risks were assessed and managed, medicines were handled safely, and infection control systems were in place. The home was clean and hygienic.
“People's safety was at the centre of care delivery. Risks were assessed and carefully monitored to ensure individuals safety.” from the report
Kind staff
People and relatives described staff as kind, caring and respectful. Staff also supported people to remain independent.
“People were treated with respect by staff who were kind and caring.” from the report
Personalised support
Care plans reflected people’s needs, preferences and routines. Staff reviewed planned care regularly and when needs changed.
“The registered manager and staff developed person-centred care plans to help people to meet their requirements and preferences.” from the report
Strong leadership
The manager was developing systems and a person-centred culture in this new home. Staff said they felt supported and able to speak up.
“The registered manager provided clear leadership and ensured an enabling and person-centred culture was being embedded in the service.” from the report
Dementia-friendly environment
needs fixingThe home did not yet have clear signs or enough measures to help people living with dementia find their way and stay meaningfully engaged. The CQC made a recommendation for improvement.
“Some people had support needs associated with dementia. We found the home lacked clear signage and measures to help people orientate.” from the report
More organised activities
needs fixingSome people and relatives said they wanted more formal activities and felt residents could spend too much time in their rooms. Activity co-ordinators were being recruited.
“The only issues I have is they don't have an activities officer, so I do feel residents are in their rooms a lot.” from the report
Staffing on the top floor
needs fixingAlthough staffing was considered sufficient overall, some people on the top floor felt levels could be better during busy periods. The manager was arranging additional staff.
“However, when we visited some people on the top floor felt that staffing levels could be improved.” from the report
Staff supervision
minorAll staff had completed an induction, but some had not yet received formal one-to-one supervision.
“While staff had all completed an induction, some were yet to receive a formal one to one supervision.” from the report
- 01What changes have been made to signs and activities for people living with dementia since the inspection?
- 02Have the planned activity co-ordinators been recruited, and what organised activities are now available?
- 03How do you check that staffing on the top floor is sufficient during busy periods?
- 04Do all staff now receive regular one-to-one supervision?
- 05How are verbal complaints recorded and followed up?
This was an unannounced planned first inspection covering all five CQC questions, the premises and infection prevention and control measures. This explanation was written from the published report of 12 November 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ribble Court Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2020
Registered with the Care Quality Commission on 22 June 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.