CQC report explained · a residential care home
What the CQC found at Restormel House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People's risks were assessed and managed while preserving their choices and independence. Staffing, safeguarding, medicines, recruitment, fire safety and infection control were found to be suitably managed.
- Effective?
- Good
- Staff were trained, well supported and understood people's communication and health needs. People were supported with nutrition, healthcare and decision-making.
- Caring?
- Outstanding
- Staff were kind, patient and compassionate. They understood people's individual needs, respected privacy and dignity, and helped people make choices about their care and lifestyle.
- Responsive?
- Outstanding
- Support was highly personalised and adapted to people's communication, needs and wishes. People were helped to pursue relationships, activities, education, employment and greater independence.
- Well-led?
- Outstanding
- Inspectors found strong leadership, a positive culture and effective quality checks. The provider and managers used information and feedback to improve the service.
What inspectors found, October 2018
Restormel House was rated Outstanding overall; inspectors found exceptionally caring, personalised support, with Safe and Effective rated Good.
The inspection took place on 10, 11 and 18 September 2018. One inspector spoke with people, staff, managers and a healthcare professional. They observed daily life and reviewed care records, medicines records and other documents.
Five people were living at the home, which can support up to six people with learning disabilities, autism, Asperger's and some mental health needs. Inspectors found that people were safe, their health needs were met and staff were trained and competent.
Care was rated Outstanding for Caring, Responsive and Well-led. Staff were kind, respected people's choices and helped them achieve goals, build independence and take part in work, education and community life. Safe and Effective remained Good. The overall rating improved from Good at the January 2016 inspection.
Kind and respectful staff
Staff built trusting relationships and responded patiently to people's different communication styles, behaviours and emotional needs.
“Staff were kind and compassionate and built strong relationships based on trust with people they supported.” from the report
Personalised communication
Information about care, health, routines and activities was adapted using pictures, symbols, easy-read material and technology.
“The registered manager and staff had been creative and innovative in ensuring they responded appropriately and effectively to people's communication needs.” from the report
Building independence
People were supported to take part in community life, gain employment, manage finances and plan moves to more independent accommodation.
“There was a strong emphasis on people being able to develop their independence and to move on from Restormel House if they chose to do so.” from the report
Strong leadership
Managers promoted a positive culture and used audits, feedback and incident reviews to maintain and improve care.
“Exceptionally good governance of the service by both the provider and the registered manager benefitted people who lived there because it ensured the quality of care was maintained and enhanced.” from the report
Kitchen space
minorThe kitchen was small and was not always suitable when several people wanted to use it. The report says an additional kitchen area was being considered.
“Consideration had been given to creating an additional kitchen area as most of the people in the home liked to be involved in cooking and the current kitchen was small and not always suitable for the number of people using it.” from the report
- 01How would you adapt communication, care plans and daily routines for my relative's specific communication needs?
- 02How would you support my relative to manage risks while still making their own choices and taking part in community activities?
- 03How would you support my relative to develop independence, employment or education opportunities, or move to more independent accommodation if they wanted to?
- 04How many people would normally use the kitchen at the same time, and has the additional kitchen area been created?
- 05How would you support my relative during changes in behaviour, anxiety or mental health needs, and which specialist services would be involved?
This was a planned inspection covering the overall service and all five CQC questions; Safe and Effective remained Good, while Caring, Responsive and Well-led improved from Good to Outstanding since January 2016. This explanation was written from the published report of 25 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Restormel House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- October 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 14 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Plymouth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.