CQC report explained · a residential care home
What the CQC found at Reinbek
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2022
Inspected but not rated; inspectors found good infection prevention, but visitor records were incomplete.
This was an announced, targeted inspection on 10 January 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-related staffing pressures were affecting care.
Inspectors found the home was clean, personal protective equipment was available and staff were following current guidance. They were assured that people were protected from infection and that visits were being supported safely.
The home did not record full visitor information or keep it for long enough. The manager said they would review this approach. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection prevention
The home was clean and inspectors found that people were protected from infection. Staff had access to protective equipment and were following current guidance.
“We found people were protected from the risk of acquiring infections and the service was clean.” from the report
Support during isolation
The provider helped people and relatives understand isolation arrangements. It offered video calls and dedicated staff support to reduce loneliness.
“The provider supported people and their relatives to understand the isolation processes and how the service could help to alleviate them feeling lonely” from the report
Visiting arrangements
A visiting pod allowed relatives to speak with residents through a glass screen and two-way speaker while avoiding personal contact.
“The provider had installed a visiting pod which was located on the ground floor and gave relative access to visit residents via a COVID-19 secure pod” from the report
Visitor records
needs fixingThe home was not recording complete visitor information or keeping it for an appropriate period. The manager said the approach would be reviewed.
“We noted that the provider was not recording comprehensive visitor information and the information was not being retained for an appropriate period.” from the report
- 01Have you changed how visitor information is recorded and how long it is kept since the inspection?
- 02How do you record and respond to COVID-related staffing pressures?
- 03How are visits arranged now, and is the visiting pod still available if needed?
- 04How do you make sure staff and visiting professionals follow the current infection prevention guidance?
- 05How do you help residents who feel lonely during isolation or visiting restrictions?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-related staffing pressures; it was not a full assessment of the home and no overall rating was given. This explanation was written from the published report of 27 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Reinbek was rated Good; inspectors found safe, kind and well-organised care, with some care planning still being developed.
The inspection took place over 29 October and 6 November 2019. It was unannounced on the first day. Inspectors spoke with people living in the home, relatives and staff. They reviewed care records, staff files, training records and management checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, clean surroundings and suitable recruitment checks. People said they felt safe and well cared for.
Staff were described as kind and respectful. People were offered choices and encouraged to remain independent. The home provided activities, worked with health professionals and investigated complaints. Care plans were being made more detailed and person-centred, and work was continuing on end of life care plans.
People felt safe
People said they felt safe and well looked after. Inspectors also saw call bells being answered quickly.
“I feel safe and well looked after here.” from the report
Kind and respectful staff
Inspectors observed staff being polite and caring. Staff knew people and their care needs well.
“During the inspection we observed that staff were polite and caring towards people.” from the report
Choice and independence
People were involved in decisions about their care and daily lives. Staff supported people to be as independent as possible.
“People were encouraged to be as independent as possible and equipment to support independence was sourced, such as walking aids.” from the report
Activities and community links
The home offered a range of activities, trips and opportunities to connect with local groups. People could choose whether to take part.
“The home worked closely with other local groups to deliver activities.” from the report
Learning from incidents and complaints
The home reviewed accidents, incidents, safeguarding concerns and complaints, and took action where needed.
“The registered manager used information from accidents, incidents, safeguarding concerns, and complaints and compliments to understand and drive improvement within the home.” from the report
Care plans still being improved
minorInspectors said care plans could be more detailed and person-centred. Work on this was still ongoing during the inspection.
“We discussed with the registered manager how care plans could be more detailed and person-centred. We could see that work in this area was ongoing.” from the report
End of life planning still developing
minorSome end of life care plans were detailed, but the home was still developing these plans overall.
“Work was ongoing to develop end of life care plans.” from the report
- 01How detailed and person-centred are the care plans now?
- 02How are my relative's end of life wishes recorded and reviewed?
- 03How will you support my relative to take part in activities or have one-to-one time if they do not want group activities?
- 04How will you involve our family in care planning and decisions?
- 05How do you check that advice from health professionals is followed and added to the care plan?
This was a planned inspection covering all five CQC questions, the premises and the care provided; the previous overall rating was also Good. This explanation was written from the published report of 26 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Reinbek
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2017Goodstayed GoodSafe: GoodWell-led: Good
- May 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2014
Report published without a new overall rating.
- August 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.