CQC report explained · a residential care home
What the CQC found at Regis House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm, and staff understood how to recognise and report abuse. The inspectors found safe arrangements for risks, staffing, medicines and infection control.
- Effective?
- Good
- People's needs were assessed before they moved in. Staff had training and support, and people received help with healthy food, healthcare and lawful decision-making.
- Caring?
- Good
- Staff knew people well and treated them with kindness, dignity and respect. People were involved in decisions and supported to maintain relationships and independence.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and interests and were reviewed with them. People took part in activities they chose, and knew how to raise complaints.
- Well-led?
- Good
- The home had clear responsibilities, regular quality checks and systems for learning from incidents and feedback. People, relatives and staff had opportunities to share their views.
What inspectors found, April 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced, planned inspection. One inspector spoke with six people, four staff members and the registered manager. They reviewed three care plans, medicine records, accident records, meeting minutes and quality checks.
The inspectors found that people were safe, received their medicines on time and had enough suitably recruited staff. People were supported to make choices, eat well, access healthcare and take part in activities they enjoyed.
People described kind and caring relationships with staff. Their privacy, dignity, independence and friendships were respected. Care plans were detailed and reviewed with people, and people knew how to raise concerns.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published in February 2016.
People felt safe
People told inspectors they felt safe, and staff understood how to recognise and report possible abuse. Risks were assessed and managed, including when people went out or on holiday.
“People felt safe living at the service and we saw they were comfortable with staff.” from the report
Kind and respectful staff
Staff knew people well, listened to them and supported their choices. Inspectors saw that privacy and dignity were respected.
“We saw that the staff knew people well and they spent time speaking with people about their day and how they were.” from the report
Choice and independence
People chose how to spend their time, helped with meals and took part in activities and trips that interested them. They also had access to their own rooms and communal areas.
“People made choices about how they spent their time.” from the report
Personalised care
Care plans contained detailed information about what mattered to each person and how they wanted to be supported. People were involved in reviewing their plans.
“Care plans contained detailed information about how to support people and what was important to them.” from the report
Active management
The registered manager used audits, feedback, complaints and incident reviews to identify and act on improvements. Staff and people had regular opportunities to share their views.
“Information from the quality checks, complaints, feedback, care plan reviews and accidents and incidents were used to inform changes and improvements to the quality of care people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's care plan after they move in?
- 02How would you support my relative to make choices and communicate their wishes?
- 03What activities and community outings could my relative take part in?
- 04How would you support my relative with medicines and healthcare appointments?
- 05How are families involved in reviews, feedback and complaints?
This was an unannounced planned inspection covering the overall service and all five CQC questions. This explanation was written from the published report of 13 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Regis House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2013
Registered with the Care Quality Commission on 29 November 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Sandwell
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,190 a week. 87 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.