CQC report explained · a residential care home
What the CQC found at Regents Park
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitor screening, protective equipment, testing, hygiene, social distancing and outbreak planning.
- Effective?
- Good
- This question was not assessed in this inspection report.
- Caring?
- Good
- This question was not assessed in this inspection report.
- Responsive?
- Good
- This question was not assessed in this inspection report.
- Well-led?
- Good
- This question was not assessed in this inspection report.
What inspectors found, December 2020
Regents Park was inspected but not rated; inspectors found good infection control and efforts to keep people safe and connected.
Inspectors visited on 10 November 2020 as part of a national review of infection prevention and control in care homes. The visit was announced and focused on coronavirus safety measures.
They found up-to-date infection control guidance, suitable risk assessments and clear arrangements for handwashing, face coverings, visitor screening, social distancing and protective equipment. They were assured that the home was managing infection risks, testing and possible outbreaks.
Staff adapted activities during lockdown and helped people keep in touch with their families through video calls and other arrangements. The home was inspected but not rated, so this report does not give an overall quality rating.
Infection control
The home had current infection control guidance, suitable risk assessments and clear safety procedures for visitors and staff.
“The staff were following up to date infection prevention and control guidance to help people to stay safe.” from the report
Managing infection risks
Inspectors were assured that the home was using protective equipment safely, supporting testing and preparing for possible outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Keeping families connected
Staff supported people to maintain contact with relatives when usual visits were affected.
“Staff helped people to stay in touch with their families.” from the report
Adapting activities
The home created alternative activities when people could not go out during lockdown.
“Activities had been improvised as people were unable to go out during 'lockdown', which is what they like to do.” from the report
Inspectors raised no specific concerns in this report.
- 01How have the infection prevention and control arrangements changed since the inspection?
- 02How are visitors currently screened, and what protective equipment or handwashing measures are required?
- 03How do you support people to keep in touch with their families when normal visits are not possible?
- 04What activities are available if people cannot go out?
- 05How do you identify and manage a possible infection outbreak?
This was an announced thematic inspection focused on infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 2 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
Regents Park was rated Good; inspectors found safe, kind and personalised care, with no legal breaches reported.
This was an unannounced inspection over two visits. One inspector met everyone living in the home, observed care, spoke with staff and reviewed care, medicine, recruitment and management records. The inspector also contacted relatives and health and social care professionals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People appeared relaxed and happy. Staff knew people well, supported their communication and helped them make choices, stay independent and take part in activities.
The home supported five people with learning disabilities and/or autism. Inspectors found medicines were given safely, risks were assessed, staff were suitably recruited and trained, and quality checks were carried out.
The overall Good rating means the home met the regulations inspected and provided consistently good care at the time of the visits. The previous inspection was also rated Good.
Kind, familiar care
People appeared comfortable with staff who knew them well. Staff worked at each person's pace and used different ways to communicate.
“Everyone appeared relaxed and happy in the service.” from the report
Choice and independence
People were supported to make decisions about daily life and develop practical skills. They could take part in activities at home and in the community.
“People were supported to make decisions.” from the report
Safe medicines
Staff were trained and observed giving medicines. Records were completed accurately, medicines were stored securely and audits were used to address errors.
“People received their medicines safely and on time.” from the report
Good leadership
The manager involved people, families, staff and professionals in improving the service. Regular checks were used to monitor quality and safety.
“The provider and registered manager ensured checks and audits were regularly carried out to ensure the quality of care and safety of the service.” from the report
Family communication
minorOne relative said they would have liked more updates because they could not visit often. The manager said they were looking at how families should be kept informed and how often.
“One relative commented that as they were not able to visit frequently they would have liked to have been kept in touch more.” from the report
- 01How will you keep families updated, particularly when they cannot visit regularly?
- 02How do you help each person communicate choices, discomfort or concerns if they have little or no verbal communication?
- 03What activities and community opportunities would be available for my relative?
- 04How do you involve families and advocates in care plan reviews and best-interests decisions?
- 05What is the current position of any outstanding Deprivation of Liberty Safeguards authorisation?
This was an unannounced inspection of the care, accommodation and management of the home, and all five CQC key questions were rated Good. This explanation was written from the published report of 26 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Regents Park
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016
Registered with the Care Quality Commission on 15 January 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.