What the CQC found at Regent Residential Care Home

People and relatives said there were enough staff. Medicines were given by trained staff, with clear records and regular checks.

“We saw staff kept clear records of the medicines people had received and regular checks were made to ensure people had the medicines they required.” from the report

People appeared comfortable with staff, who took time to talk with them and understand how they preferred to communicate and be supported.

“People had built strong and trusting relationships with the staff that cared for them, and enjoyed spending time with staff.” from the report

People were supported to choose their routines, food, clothing and activities. Staff promoted privacy, dignity and independence.

“Staff recognised people's rights to dignity, independence and privacy and promoted these.” from the report

Care planning took account of people's histories, interests and preferences. Staff supported people to continue activities that mattered to them.

“We saw people's care plans and risk assessments reflected their individual needs and how they liked to be supported.” from the report

Relatives and staff found senior staff approachable. The home used meetings, surveys and checks to improve care and the environment.

“The registered manager and provider undertook regular checks to ensure this happened and that people benefited from receiving a good standard of care.” from the report

The home was introducing new ways to plan and review care. Information about people's histories and preferences was still being transferred to the new system, so families should check how this is now kept up to date.

“The registered manager told us there were in the process of transferring this information onto the new system.” from the report