CQC report explained · a residential care home
What the CQC found at Redwood House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, suitable recruitment checks, safe medicines procedures and good infection control.
- Effective?
- Good
- Staff were trained and understood people's needs. People were supported with food, healthcare, communication, mental capacity decisions and least restrictive care.
- Caring?
- Good
- People described staff as kind, caring and attentive. Staff respected privacy, dignity, choices and independence.
- Responsive?
- Good
- Care plans recorded people's preferences, histories and routines. People had activities, accessible information, a complaints process and detailed end of life plans.
- Well-led?
- Good
- People and staff were positive about the management team. Managers used audits, feedback and reviews of incidents to monitor and improve care.
What inspectors found, September 2019
Redwood House Residential Home was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 20 and 21 August 2019. Inspectors spoke with people living there, relatives, staff and visiting health professionals. They also observed care and checked care, medicines, training and management records.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, clean surroundings and suitable support with food, healthcare and daily choices.
People described staff as kind and respectful. Inspectors found that care was personalised, people's independence was encouraged, complaints could be raised, and managers used audits, feedback and incident reviews to improve the service.
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw relaxed relationships and found that people were treated with dignity.
“People told us about living at the home and said the staff were kind, caring and attentive to them.” from the report
Personal choices and independence
Staff knew people's routines and preferences. They encouraged people to do what they could for themselves and involved them in daily care decisions.
“People told us the staff involved them with the care they wanted daily, such as how much assistance they may require.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's physical and social needs. Medicines were received, stored, given and disposed of using safe procedures.
“Medicines systems were organised, and people received their medicines when they should.” from the report
Good management oversight
Managers carried out regular checks, acted on identified actions and used incidents and feedback to improve care.
“The management team completed a range of quality audits on a regular basis and we saw actions were identified and addressed to bring about improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are usually on duty for the needs of my relative, and has this changed since the inspection?
- 02How will you record and follow my relative's routines, preferences and changing care needs?
- 03What activities and quieter spaces would be available for my relative, and how would you adapt them to their interests?
- 04How would you support my relative with eating, drinking and access to healthcare professionals?
- 05How would you involve us in an end of life plan or in decisions where my relative cannot decide for themselves?
This was a planned, unannounced inspection covering all five CQC key questions and the overall quality and safety of the service. This explanation was written from the published report of 25 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Redwood House Residential Home was rated Good; inspectors found people felt safe and received well-organised support with equipment and medicines.
This was an unannounced inspection. The report says the visit took place on 25 July 2017, although another section records 27 July 2017. Inspectors spoke with two people, five care staff and the operations manager. They reviewed care records, recruitment checks, maintenance records, staff rotas, handover records and policies.
The inspection was prompted partly by a reported incident after which a person died. A coronial investigation was taking place, so inspectors did not examine what caused the death. They did examine possible risks linked to unsafe equipment. The home had updated its equipment checking system.
Inspectors found that people felt safe, staff responded to call bells and staff understood people's health needs. Staff were trained to use specialist equipment, and medicines were stored, checked and given safely. The overall rating was Good, and Safe was also rated Good.
People felt safe
People appeared relaxed with staff and could get help when they needed it. Staff checked people in their rooms and responded promptly to call bells.
“We saw that people were relaxed and felt at ease.” from the report
Safe use of equipment
Staff had updated moving and handling training and used specialist equipment confidently. Equipment checks and maintenance arrangements were in place.
“Staff confidently used the equipment to transfer one person from one chair to another.” from the report
Medicines support
Staff understood how people preferred to take their medicines. Stocks, storage, disposal and staff competence were checked.
“There was a system in place for ensuring that regular checks took place so that people received medicines as they should.” from the report
Knowledge of health needs
Staff knew people's individual health needs and could use care plans or ask senior staff for guidance.
“Staff were knowledgeable about how each person needed support.” from the report
Call bell fault during the visit
minorInspectors found a problem with the call bell system while they were there. It was corrected promptly, but families may want to ask how the system is checked and what happens if it fails.
“During the inspection a problem was identified with the call bell system and this was corrected promptly.” from the report
- 01How do you now check that hoists, slings and other specialist equipment are safe and suitable for each person?
- 02How often is the call bell system tested, and what is the backup plan if it stops working?
- 03How has the change from the previous registered manager to the new manager affected the running of the home?
- 04How do you make sure agency staff understand each person's current care needs?
- 05How are medicines checks and staff competency checks recorded and followed up?
This was an unannounced inspection focused on safety and risks linked to equipment; the report gives no ratings for Effective, Caring, Responsive or Well-led. This explanation was written from the published report of 2 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redwood House Residential Home
4 rated inspections over 4 years: the service has held its Good rating throughout.
- September 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Redwood House Residential Home →
- December 2017Goodstayed GoodSafe: Good
Read what inspectors found at Redwood House Residential Home →
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.