CQC report explained · a residential care home
What the CQC found at Redmond House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including visitors, admissions, PPE, testing, cleaning and outbreaks. The report also says the provider had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed as a separate question. Inspectors noted that the registered manager and senior staff carried out regular infection control audits and kept policies up to date.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control and safe arrangements during the COVID-19 review.
This was an unannounced, targeted inspection on 10 February 2022. Inspectors checked infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors were assured that the home was managing visitors, admissions, testing, vaccinations, PPE, cleaning and infection outbreaks safely. They found the home clean, with no odours, and saw regular cleaning of high-touch areas.
The home was meeting the COVID-19 vaccination requirement for non-exempt staff and visiting professionals at the time of the inspection. The service was inspected but not rated, so this report does not provide a broad judgement about the quality of care.
Infection control
Inspectors found that people, staff and visitors were protected from the spread of COVID-19 through testing, screening and other safety measures.
“People, staff and visitors were protected again the spread of COVID-19.” from the report
Clean environment
The home appeared clean and had systems for daily cleaning and cleaning high-touch areas.
“The environment appeared clean and had no odours.” from the report
PPE and training
Staff used PPE, and the report says they had received training on putting it on and taking it off safely.
“All staff received infection prevention and control (IPC) and donning and doffing training.” from the report
Oversight
Senior staff carried out regular checks on infection control and kept up to date with government guidance.
“The registered manager and senior staff completed regular audits to ensure oversight of infection prevention and control practices.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, including testing, PPE and cleaning?
- 02How does the home manage visits safely if there is an outbreak or a change in public health guidance?
- 03What staffing pressures is the home experiencing now, and how could these affect care?
- 04How often are infection control audits carried out, and what happens when they identify a problem?
- 05How does the home manage new admissions and possible infection risks?
This was an unannounced targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not assess the other areas of care. This explanation was written from the published report of 11 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
Redmond House was rated Good; inspectors found safe, kind and personalised care, with limited access to parts of the garden.
Inspectors visited without notice on 13 December 2017. They spoke with people living in the home, staff and relatives. They observed care and checked care records, staff recruitment files, medicines records, training, staffing, complaints and quality checks.
The home supported nine people and was registered for up to 12 people with learning disabilities. Inspectors found enough staff, suitable safety checks, accurate medicines records and detailed care plans. Staff knew people well and treated them with kindness and respect.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was also rated Good at the previous inspection in December 2015. Inspectors recommended improving access to the garden, but recorded no breaches of regulations.
Enough staff
Inspectors found staffing was sufficient and consistent. Each person living in the home had one-to-one staff support.
“Every person who lived at Redmond House was supported by a one to one member of staff.” from the report
Kind and respectful care
Staff knew people's life histories, interests and preferences. Inspectors saw people treated kindly and with respect.
“Throughout our inspection we observed that staff spoke with people respectfully and treated people kindly.” from the report
Strong oversight
The home had audits, feedback systems and quality checks involving people who used other services run by the provider.
“There was a strong system of quality assurance led by the registered manager” from the report
Garden access
minorSome parts of the garden could not be reached, limiting how people could use the outdoor space. Inspectors made a recommendation for the provider to review this.
“We recommend that the provider reviews the arrangements to ensure people have access to appropriate space in the garden and outdoor spaces.” from the report
- 01What has been done to make all appropriate parts of the garden accessible since the inspection?
- 02How will my relative receive one-to-one support, and how is staffing kept consistent?
- 03How will staff learn and use my relative's communication passport, preferences and daily choices?
- 04How are changes in my relative's health, nutrition or risks recorded and shared with health professionals?
- 05How can my relative and our family give feedback or make a complaint, and how will we be updated?
This was an unannounced inspection covering all five areas: safe, effective, caring, responsive and well-led. This explanation was written from the published report of 31 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redmond House
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- January 2014
Registered with the Care Quality Commission on 9 January 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
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Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
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