CQC report explained · a residential care home
What the CQC found at Redmayne House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were managed while still allowing people to take positive risks, and staffing, recruitment, infection control and medicines arrangements were found to be safe.
- Effective?
- Good
- Staff had training and support for people's specific needs. The home worked with health professionals, supported healthy eating and drinking, and followed the Mental Capacity Act and Deprivation of Liberty Safeguards.
- Caring?
- Good
- Staff treated people with kindness, compassion, dignity and respect. People were involved in their care and supported to build independence.
- Responsive?
- Good
- Care plans reflected people's choices, needs and preferences. People were supported to take part in activities, use community services and maintain relationships with family and friends.
- Well-led?
- Good
- The home had an open and person-centred culture. The management team reviewed care quality, acted on identified inconsistencies and listened to feedback from people, families and staff.
What inspectors found, March 2020
Redmayne House was rated Good overall; inspectors found safe, kind and personalised care with strong support for independence.
This was an unannounced planned inspection. One inspector spent time with all five people living in the home, observed daily life, checked the building, spoke with staff and reviewed care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, supported to take medicines safely, and cared for by staff with suitable training and skills.
Care was described as person-centred and focused on choice, independence and community involvement. People were supported to follow hobbies, use local services, maintain relationships and develop new skills. The previous inspection rating was also Good.
Positive risk-taking
People were supported to stay safe while accessing the community and living as independently as possible.
“People were very well supported to take positive risks to ensure they were able to access the community and live fulfilling lives safely.” from the report
Kind relationships
Inspectors saw warm relationships between people and staff. Staff supported people in a respectful and compassionate way.
“Staff consistently treated people in a very kind and compassionate manner. We saw lots of laughter and warm interactions between people and staff.” from the report
Community involvement
People were supported to choose activities and hobbies, use public transport and take part in community life.
“People were leading fulfilling and active lives and were supported to engage as full citizens within the local and wider community.” from the report
Strong management
People, relatives and staff spoke positively about how the home was managed. Quality checks were carried out and action was taken when records were inconsistent.
“The home was well-led. People, relatives and staff all spoke highly of the registered manager and team leader and how well the home was managed.” from the report
Inspectors raised no specific concerns in this report.
- 01What progress has been made with the major refurbishment, including the planned patio doors, ramps and conservatory?
- 02How is the positive behaviour support model being used to help people access more community activities?
- 03How will you support my relative's specific communication needs and involve them in their care planning?
- 04How do you review medicines and check that they remain suitable for each person?
- 05How do you use feedback from people and families to make improvements?
This was an unannounced planned inspection covering all five CQC key questions, and the home was rated Good in each one. This explanation was written from the published report of 28 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2017
Rated Good; inspectors found safe, kind and personalised care, with a minor care-plan signing issue already corrected.
This was an announced comprehensive inspection on 2 August 2017. One inspector visited the home, met all four residents and spoke with relatives, staff and managers. Records, medicines, staffing, food arrangements, training and the building were checked.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. Inspectors found suitable staffing, trained staff, safe medicine systems, personalised care plans and good access to health professionals.
People were treated with dignity and encouraged to make choices. Relatives described the care as caring and respectful. The home had remained Good since the previous inspection.
Inspectors found one minor record-keeping issue. A recent audit showed some updated care plans had not been signed off, but the manager had corrected this.
Safe medicines
Medicines were ordered, checked, stored securely and given as prescribed. Only trained staff administered them.
“Medicines had been ordered appropriately, checked on receipt into the home, given as prescribed and stored individually in people's bedrooms in locked facilities.” from the report
Kind and respectful care
Staff were attentive and supported people's dignity, privacy and individual needs.
“We found by our observations staff consistently maintained people's dignity and privacy.” from the report
Personalised support
Care plans reflected people's needs and people were encouraged to make choices about their daily lives.
“People who lived at the home received a personalised care service which was responsive to their needs.” from the report
Good activities and choice
People were supported to go out, take part in activities and choose meals that suited their preferences and needs.
“The thought and planning that goes into outings and holidays to make life interesting for people is so good.” from the report
Health support
Inspectors found that people's healthcare needs were monitored and that visits from health professionals were recorded.
“People's healthcare needs were monitored and discussed with the person.” from the report
Care-plan sign-off
minorA quality audit found that not all updated care plans had been signed off. The manager had taken action to correct this by the inspection.
“A recent care plan audit identified not all care plans had been signed off when updated.” from the report
- 01How are updated care plans signed off and checked now?
- 02How will you find out what my relative wants if they cannot easily express their views?
- 03How will my relative be supported to make choices about outings, activities and meals?
- 04Which staff will support my relative with medicines, and how is their competence checked?
- 05How will you involve me or an advocate in decisions about my relative's care?
This was an announced comprehensive inspection covering all five CQC questions, with limited direct views from residents because of their complex needs. This explanation was written from the published report of 25 August 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redmayne House
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Cumberland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.