CQC report explained · a residential care home
What the CQC found at Redlands Acre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was following safe infection prevention and control procedures. They found arrangements for PPE, testing, admissions, cleaning, social distancing and managing possible outbreaks.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, February 2021
Redlands Acre: a targeted inspection found good infection prevention arrangements, but the service was not rated overall.
Inspectors visited the home on 19 January 2021. This was an announced, targeted inspection focused on infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was using protective equipment safely, testing people and staff, supporting social distancing, and keeping cleaning, laundry and waste arrangements safe. People were admitted only after a negative COVID-19 test and were supported to self-isolate for up to 14 days.
The home had a safe visiting pod and used technology to help people stay in contact with relatives. Staff had infection control training and the manager checked their use of protective equipment.
The service was marked 'Inspected but not rated'. This means the inspection did not give an overall quality rating or ratings for the other key questions.
Safe visiting
The home created a visiting pod and also used technology to help people keep in touch with relatives.
“The provider and manager had set up a visiting 'pod' in accordance with recognised safe visiting guidance.” from the report
Safe admissions
New admissions followed COVID-19 guidance, including a negative test and up to 14 days of self-isolation.
“People were only admitted following a negative COVID-19 test result and supported to self-isolate for up to 14 days following admission to reduce the risk of introducing infection.” from the report
PPE and staff training
Staff had infection control training and the manager checked that PPE was being used correctly.
“Staff had received training and support in relation to infection control and COVID-19.” from the report
Cleaning and hygiene
Cleaning schedules had been increased and included extra cleaning of frequently touched surfaces.
“Cleaning schedules had been enhanced and were followed by housekeeping staff and care staff.” from the report
Up-to-date guidance
The provider's infection control policy and COVID-19 guidance had been reviewed and kept current.
“The provider's policy for managing COVID-19 and related infection prevention and control procedures had been reviewed and kept up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visiting arrangements, including the visiting pod or alternatives using technology, managed now?
- 02What testing and self-isolation arrangements are used for new admissions?
- 03How are staff trained and checked on the safe use of PPE?
- 04How often are frequently touched surfaces cleaned, and who checks this?
- 05What arrangements are in place to isolate people and cohort staff if there is an infection outbreak?
This was a targeted inspection of infection prevention and control under the Safe question; the other questions and the overall service were not rated. This explanation was written from the published report of 2 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Redlands Acre: Rated Good; inspectors found safety and management had improved since the last inspection.
This was an unannounced, focused inspection on 27 November 2019. Inspectors checked whether the home had acted on its previous improvement plan. They spoke with people living there, a relative and staff, and reviewed care, medicines, recruitment and management records.
The home was rated Good for Safe and Well-led. Inspectors found people felt safe, staff understood people's risks, medicines were managed properly and there were enough staff to meet people's needs. The home was clean and well maintained.
The previous rating was Requires Improvement, with a breach of Regulation 17. Inspectors found that fire safety, medicine systems and quality checks had improved and were being used consistently. The overall rating changed to Good, but the other areas were not inspected during this visit and their earlier ratings were carried forward.
People felt safe
People and relatives told inspectors they felt safe. Staff knew how to report abuse, neglect or poor practice.
“People and relatives told us they felt Redlands Acre was safe.” from the report
Improved medicines systems
Medicine records and checking systems had improved since the previous inspection. Staff could identify concerns more quickly.
“These systems had been embedded and enabled staff to ensure people received their medicines as prescribed.” from the report
Fire safety improvements
Emergency evacuation plans had been updated and fire drills had been introduced. Staff understood what to do if the fire alarm sounded.
“Fire drills had been implemented and all staff were confident of the action they required to take in the event of a fire alarm.” from the report
Enough staff
Inspectors found there were enough staff to meet people's needs. Recruitment checks were also completed before staff started work.
“There were enough staff, at any given time, to meet people's needs.” from the report
Management checks
Quality monitoring had become established. Audits were used to identify problems and check that improvements lasted.
“Systems which had been implemented prior to the last inspection had been embedded and sustained.” from the report
Inspectors raised no specific concerns in this report.
- 01How are the weekly medicine audits carried out now, and what happens if a problem is found?
- 02When was the most recent fire drill, and are each person's emergency evacuation arrangements up to date?
- 03How many permanent and agency staff usually work on each shift, and how is this adjusted when people's needs change?
- 04What activities are available for people living with dementia, and how are residents' individual preferences used?
- 05Can we see the previous comprehensive inspection report and the ratings for Effective, Caring and Responsive?
This was a focused inspection of Safe and Well-led only; the other ratings from the previous comprehensive inspection were carried forward. This explanation was written from the published report of 8 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redlands Acre
5 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- March 2019Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2014Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2013
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.