What the CQC found at Redhouse

Staff were trained and assessed before supporting people with medicines. Inspectors found accurate records and guidance for medicines given when needed.

“We looked at four medication records and saw that the amount of tablets available corresponded to the amount documented on the MAR as being available.” from the report

Staff offered choices, respected privacy and treated people with dignity. People were supported to do things for themselves where possible.

“We saw that staff spoke with people in a respectful way; referring to people by their preferred names and knocked on people's doors before entering their room.” from the report

People helped shape their care, meals and activities. Staff understood people’s likes, dislikes and individual ways of communicating.

“Records we looked at held personalised information about people including the food they like to eat, how they like their personal care delivered and how they prefer to communicate.” from the report

The registered manager used audits and feedback to identify and address improvements. Managers from another home also completed periodic audits.

“We saw that where areas for improvement had been identified as part of these audits, action was taken in a timely way to address this.” from the report

Inspectors could not see a clear system for deciding whether staff with convictions declared on their DBS checks were safe to work. The provider explained its process and said risk assessments would be introduced where needed.

“We could not see that systems were in place to ensure staff were safe to work where convictions were declared on their DBS check.” from the report

Not all staff had received training about epilepsy and behaviours that can challenge, although the provider had identified this and planned to provide it when available.

“However, not all staff had received training in these areas.” from the report