CQC report explained · a residential care home
What the CQC found at Redfield Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, use of protective equipment, testing, safe admissions, cleaning and outbreak management. The provider also said it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not rated in this targeted inspection.
- Caring?
- Good
- This area was not rated in this targeted inspection, although inspectors found that emotional wellbeing and family visits had been supported.
- Responsive?
- Good
- This area was not rated in this targeted inspection, although visits were individually risk assessed and end of life visits were supported.
- Well-led?
- Good
- This area was not rated in this targeted inspection. Inspectors described communication between the provider, manager, staff, residents and relatives as effective and supportive.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong infection control, clean premises and safe visiting arrangements.
This was a targeted inspection about infection prevention and control during the COVID-19 pandemic. Inspectors also asked about staffing pressures and whether these affected care. The visit was announced with one hour's notice.
Inspectors found good systems for visitors, including checking COVID Passes, lateral flow tests and contact details. Visits were individually risk assessed, and essential care givers and end of life visits were supported.
The home was described as exceptionally clean. Inspectors were assured that people were admitted safely, staff used personal protective equipment correctly, testing was available and outbreaks could be prevented or managed.
This was not a full inspection of the home. The overall service and Safe question were marked 'Inspected but not rated', so the report does not give a Good, Requires improvement or Inadequate rating.
Infection control
Inspectors were assured that the home had effective arrangements for preventing and managing infections, including testing, protective equipment and safe admissions.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Visiting support
Visits were planned around each person's needs and safety. Essential care givers and end of life visits were also supported.
“The emotional wellbeing of people and their families had been supported throughout the pandemic.” from the report
Clean premises
The home had cleaning schedules and extra cleaning for frequently touched areas.
“The home was exceptionally clean and there were good systems in place to ensure cleaning schedules were completed” from the report
Communication and teamwork
Inspectors found supportive communication between the provider, manager, staff, residents and relatives. Staff had infection control training and regular updates.
“There was effective, supportive communication between the provider, registered manager, staff, people living at the home and their relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing pressures affecting the home now, and what measures are in place if staff are absent?
- 02How are visits currently arranged, including visits during an outbreak and visits at the end of life?
- 03How do you check that staff and visiting professionals follow testing, vaccination and protective equipment requirements?
- 04How often are cleaning checks and infection control spot checks completed, and what happens when a problem is found?
- 05How are new residents safely admitted and supported if they need to isolate?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not give ratings for the other care quality questions. This explanation was written from the published report of 10 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Redfield Lodge was rated Good; inspectors found safe, kind and personalised care with strong leadership.
This was an unannounced inspection on 30 October 2019. One inspector reviewed information sent to CQC, spoke with relatives and staff, observed care, and checked three people's care records and other service records.
The home supported up to 40 people living with dementia. There were 37 people living there at the time. Inspectors found enough trained staff, safe medicine systems, good infection control and suitable checks to manage risks.
People were treated with kindness, respect and dignity. Staff supported personal choices, activities, healthcare, food preferences and family relationships. The home also provided end of life care with help from health professionals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The rating was unchanged from the previous inspection, published in April 2017.
Staffing and safety
Inspectors found enough staff on duty and said staff responded promptly. Recruitment checks and risk management systems were in place.
“People were supported by enough staff with the skills, experience and knowledge to meet their needs.” from the report
Kind and respectful care
Staff built trusting relationships and supported people with patience, dignity and respect. Independence and personal choice were central to care.
“Independence and autonomy was always promoted and was at the centre of the care and support people received.” from the report
Personalised activities
The home offered activities and spaces designed for people living with dementia, including memory prompts, a sensory room, trips and visits from the local community.
“Many of the items and pictures of memorabilia created conversations and reminiscence.” from the report
Open management
The management team was visible and staff said they felt supported. Audits and reviews were used to identify and act on improvements.
“The registered manager and deputy led by example, they were caring, kind and respected.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are on duty for each shift now, and how do you make sure this remains enough for people living with dementia?
- 02How do you involve families in care planning and respond when a person's communication needs or health changes?
- 03What CCTV is currently used in the home, where is it located, and how are people's privacy and views considered?
- 04Are any Deprivation of Liberty Safeguards applications still waiting to be processed, and how do you review them?
- 05How would you support my relative's food, drink, mobility, medicines and end of life preferences?
This was an unannounced inspection covering the premises and care provided, with all five CQC questions assessed; the previous overall rating and each key question rating were also Good. This explanation was written from the published report of 3 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redfield Lodge
4 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 12 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Bristol, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 34 can care for a couple. 11 years' experience on average.
“She became a good friend to my mother in law, chatting with her, dancing with her, knitting with her and the list goes on”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.