CQC report explained · a residential care home
What the CQC found at Redfern
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, protective equipment, testing, visiting arrangements and the home's ability to prevent or manage outbreaks. The provider said it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Good
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, April 2022
Inspected but not rated; inspectors found good infection control and support for visits during the COVID-19 response.
This was a targeted inspection on 25 February 2022. Inspectors looked at infection prevention and control, and asked about staffing pressures linked to COVID-19. The visit was announced 24 hours in advance.
The home supported seven people with learning disabilities or autistic spectrum disorder. Inspectors found systems to reduce the spread of infection. The home was clean and ventilated, staff used suitable protective equipment, and supplies and disposal arrangements were checked.
People and staff took part in regular testing. The home checked vaccination status and supported people to keep in contact with relatives and friends through visits and technology.
The home was inspected but not rated. This means the report does not give an overall quality rating or ratings for the other four questions. It records the findings from this targeted infection control check.
Infection control
The home had systems to help prevent infections spreading. Inspectors were assured that its infection prevention and control policy was up to date.
“Systems were in place to help prevent people, staff and visitors from catching or spreading infection.” from the report
Clean and ventilated home
The home was clean, with extra cleaning of frequently touched surfaces. Inspectors also noted good ventilation.
“The environment was clean. Additional cleaning was taking place, including of frequently touched surfaces. The home was well ventilated.” from the report
Protective equipment
Staff had suitable protective equipment, training in its use and access to enough supplies. The manager checked supplies weekly.
“Staff wore appropriate PPE and there were sufficient supplies available.” from the report
Keeping in touch
People were supported to maintain contact with relatives and friends through technology, visits and visits to other people's homes.
“People were supported to keep in contact with those close to them using a range of technology and visits to the home.” from the report
Testing and vaccination checks
People and staff took part in regular testing, and the home checked vaccination status.
“People and staff participated in a regular testing programme, in line with government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place if COVID-19 or other infection risks create staffing pressures?
- 02How are protective equipment supplies, cleaning of frequently touched surfaces and ventilation checked now?
- 03How does the home currently support visits and contact with relatives and friends?
- 04What testing and vaccination status checks are currently carried out for people and staff?
- 05When was the home's infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control, with questions about COVID-19-related staffing pressures; it was not a full service inspection and the service was not rated. This explanation was written from the published report of 12 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Rated Good; inspectors found safe, caring and personalised support, with all five areas rated Good.
This was an unannounced planned inspection on 21 October 2019. One inspector spoke with three people using the home and four staff, and reviewed care, medicines, recruitment and management records.
The home supports six people with a learning disability or autism, and can support up to seven. Inspectors found enough staff, safe medicines systems, suitable risk assessments and a clean, well-maintained environment.
People's care plans were detailed and personalised. Staff supported people with meals, health appointments, communication, activities, relationships and independence. People told inspectors they were happy with their care.
The overall rating was Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good. This was unchanged from the previous inspection, which was published on 22 April 2017.
Flexible staffing
Staffing was adjusted to support people's social and leisure choices, including attending activities outside the home.
“There were sufficient staff on duty to provide personalised care and support.” from the report
Personalised care
Care plans covered people's needs, preferences and future wishes. Staff also understood people's communication needs.
“People had personalised care plans covering all their care needs.” from the report
Choice and independence
People were supported to make everyday choices, use the local community and develop greater independence.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Effective oversight
The home had regular checks, gathered feedback from people and staff, and acted on ideas for improvement.
“Quality assurance checks were effective in identifying and resolving issues in the home and sharing lessons learnt.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you arrange staffing if my relative wanted to attend an activity, appointment or event outside the home?
- 02How would you support my relative's communication needs, and what easy-read or pictorial information would be available?
- 03How are medicines reviewed if my relative may be able to reduce their reliance on them?
- 04How would you involve my relative and their family or advocate in decisions about care, finances, health appointments or medicines?
- 05What activities, work placements, college opportunities or community activities could be offered to my relative?
This was an unannounced planned inspection covering all five key questions, including the care provided and the home's premises. This explanation was written from the published report of 22 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redfern
3 rated inspections over 5 years: the service has held its Good rating throughout.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 11 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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31 live-in carers within about an hour of Redcar and Cleveland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 29 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.