CQC report explained · a nursing home
What the CQC found at Redesdale Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2019
Redesdale Court was rated Outstanding; inspectors found exceptionally caring and well-led support, with the other areas rated Good.
This was an unannounced inspection by two inspectors. They spoke with people living in the home, relatives and staff. They observed care, including for people who could not communicate verbally, and checked care, medicines and management records.
The home was rated Good for Safe, Effective and Responsive care. Inspectors found enough staff, safe recruitment, well-managed medicines, detailed care plans, suitable training and a wide range of activities. The home was clean and people's choices, communication needs and healthcare needs were supported.
Caring and Well-led were rated Outstanding. Inspectors found staff were exceptionally kind and knew people very well. People, relatives and staff were involved in improving the home, and strong checks were in place to monitor quality.
The overall rating was Outstanding. The previous overall rating, published in August 2016, was also Outstanding.
Kind and personal care
Staff knew people well, valued their personalities and supported their independence. Relatives gave examples of staff doing more than expected to meet people's needs.
“Staff were consistently warm, friendly and considerate. They knew people very well.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and saw that staff responded quickly. Medicines were administered by trained staff and records were complete.
“People received their medicines as prescribed. Medicines records were well completed.” from the report
Good activities and community links
People could join regular activities, make use of craft areas and go on trips. The home also worked with local schools, nurseries and community organisations.
“There was a program of activities inside and outside of the home and people could take part in independent crafts whenever they wanted to.” from the report
Strong leadership
The home had a clear person-centred approach. Regular audits, quality checks and action plans helped leaders monitor and improve care.
“Robust systems were in place to make sure that people received high standards of care.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure there are enough staff at busy times, including mealtimes?
- 02How will you record and review my relative's individual likes, dislikes, communication needs and care choices?
- 03Which activities, trips and community events could my relative join, including activities suitable for someone living with dementia?
- 04How will you involve our family in care reviews and in giving feedback about the home?
- 05How do you check that medicines are given as prescribed and that records remain complete?
This was an unannounced planned inspection covering the home, the care provided and all five CQC questions. This explanation was written from the published report of 4 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redesdale Court
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- June 2019Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- August 2016OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- July 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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30 live-in carers within about an hour of North Tyneside
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,130 a week. 26 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.