CQC report explained · a residential care home
What the CQC found at Redclyffe Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, regular risk assessments and safe medicines management. Medicines competency checks were not formally documented, but the manager acted during the inspection.
- Effective?
- Good
- Staff had relevant induction, training and supervision. People received support with nutrition, health appointments and decisions in line with the Mental Capacity Act.
- Caring?
- Good
- Staff were described as kind, respectful and familiar with people's needs. People were involved in decisions and encouraged to remain independent.
- Responsive?
- Good
- Care plans reflected people's preferences, communication needs and life histories. The home offered activities, welcomed relatives and investigated complaints.
- Well-led?
- Good
- Inspectors found supportive leadership, regular audits and a culture of learning. The manager sought feedback and worked with health and social care professionals.
What inspectors found, November 2019
Rated Good; inspectors found safe, kind and personalised care, with a minor medicines-record issue addressed during the visit.
This was an unannounced, planned inspection on 17 October 2019. One inspector and an Expert by Experience spoke with people, relatives, staff and a visiting professional. They also reviewed care records, medicines records, staff files and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable recruitment checks, clear care plans, well-trained staff and good links with health and social care professionals.
People and relatives spoke positively about the care. Inspectors found that staff knew people well, respected their choices, supported activities and acted on feedback. One medicines check was being done but was not formally recorded. The manager took steps to put this in place straight away.
Staff knew people well
People received care from a familiar and experienced team. Inspectors found that staff understood people's needs and worked well together.
“People received care from a familiar team of staff who knew their needs.” from the report
Personalised care records
Care records were detailed and respectful. They included people's preferences, communication needs, cultural needs and life histories.
“Care records contained extensive, clear information covering all aspects of people's individualised care and support.” from the report
Kind and respectful care
People and relatives described staff as caring and respectful. Staff promoted choice, dignity and independence.
“I've noticed that the staff are very good with the residents, they don't rush them, they're very caring.” from the report
Activities and involvement
The home offered a range of activities and supported people to maintain relationships. Feedback from people and relatives was used to make changes.
“Redclyffe had a dedicated activities team who organised a range of activities for people to enjoy.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staff medicines competency checks recorded now?
- 02How often are care plans reviewed and updated when a person's needs or choices change?
- 03How do you make sure there are enough familiar staff available for the person we are considering?
- 04What activities would be available for the person, including if they prefer not to join group activities?
- 05How would relatives be involved in care reviews and decisions about the person's care?
This was an unannounced inspection covering all five CQC questions, including both the premises and the care provided; all five ratings were given as Good. This explanation was written from the published report of 7 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Redclyffe Residential Care Home was rated Good; inspectors found safe, kind and personalised care with enough staff and effective management.
This was a comprehensive, unannounced inspection on 28 March 2017. The inspector reviewed information held about the home, spoke with people using the service, a relative and staff, and checked care records, staff files and management documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, suitable staff training, regular health monitoring and care that respected people's choices, dignity and preferences.
The home was also rated Good at its previous inspection in June 2015. This inspection found that the rating remained Good.
Staffing and safety
Inspectors found consistent staffing and timely responses to people's needs. Staff understood safeguarding and followed relevant risk assessments.
“We saw that staffing levels were consistent and people were responded to as required and in a timely manner.” from the report
Medicines
People told inspectors they received their medicines correctly and on time. Staff were trained, and medicines were stored securely.
“Medication administration records (MAR) were used accurately to record all medication administration.” from the report
Kind and respectful care
People and relatives described staff as caring. Inspectors saw staff spending time with people, respecting their choices and protecting their privacy.
“Staff treated people as individuals, listened to them and respected their wishes.” from the report
Personalised support
Care records included people's preferences, likes, dislikes and personal histories. Staff knew people well and supported activities and outings.
“Preferences, likes and dislikes were all recorded and staff had a good knowledge of each person and their personal history and family relationships.” from the report
Management and improvement
The home had an open culture, supportive leadership and quality checks. Feedback from people and families was used to record and complete actions.
“Quality assurance systems were in place to help drive improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you update my relative's care plan as their needs, preferences or health change?
- 02How do you make sure medicines continue to be given safely and recorded accurately?
- 03What training and supervision will the staff caring for my relative receive?
- 04Which activities and outings would be suitable for my relative, and how often could they take part?
- 05How can my family raise a concern, and how will we be told what action has been taken?
This was a comprehensive inspection covering all five questions, and the report says the Good rating from June 2015 remained unchanged. This explanation was written from the published report of 26 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redclyffe Residential Care Home
3 rated inspections over 4 years: the service has held its Good rating throughout.
- November 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Redclyffe Residential Care Home →
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Redclyffe Residential Care Home →
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
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