CQC report explained · a residential care home
What the CQC found at Redbank House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found enough staff, safe medicines practice, safeguarding systems and regular checks on risks, equipment and the environment.
- Effective?
- Good
- Care was based on assessments, national guidance and research about Prader-Willi Syndrome. Staff had specialist training and supported people's health, diet, confidence and independence.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's histories, routines, preferences and how to support them when they were anxious.
- Responsive?
- Outstanding
- Care plans were highly personalised and people were supported to achieve ambitions, develop skills and take part in activities and community life. Staff adapted support when people changed their minds.
- Well-led?
- Outstanding
- Inspectors found exceptional leadership, strong specialist knowledge and a culture focused on improving people's lives. People and staff were involved in decisions, including recruitment and how the home was run.
What inspectors found, March 2019
Rated Outstanding; inspectors found kind, highly personalised care, with Safe, Effective and Caring rated Good.
The inspection took place on 22 November 2018. One inspector spoke with people living at the home, a visitor, managers and support workers. They observed care and checked care records, risk assessments, medicines records, training, recruitment and quality checks.
The home supported eight people with learning disabilities, specialising in Prader-Willi Syndrome. Inspectors found people were safe, received effective care and were treated with dignity and respect. Staffing, medicines, safeguarding and the premises were managed safely.
The strongest findings were about personalised support and leadership. People were helped to build confidence, learn skills, take part in community life and achieve ambitions. The overall Outstanding rating means inspectors judged the service exceptional overall, although three individual areas were rated Good rather than Outstanding.
Specialist support
The home had strong knowledge of Prader-Willi Syndrome. Staff training and support were based on current research and people's individual needs.
“People received care from a staff team that had the precise skills and knowledge to meet their individual needs.” from the report
Personalised goals
People were involved in setting goals and were supported to achieve things they had not thought possible, including new skills, travel and community involvement.
“Every person had achieved an ambition.” from the report
Kind relationships
People described staff as kind and supportive. Inspectors saw relaxed, caring interactions and staff who understood people's preferences and life histories.
“They spoke to people in a kind way and offered support in a relaxed and caring manner.” from the report
Choice and flexibility
People chose how to spend their time. Staff respected decisions not to follow a planned activity and offered enjoyable alternatives.
“Staff respected their choice and offered alternatives.” from the report
Strong leadership
Managers encouraged staff to be creative and continually improve support. Quality checks showed consistently high results.
“The service was exceptionally well led.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and meet my relative's individual needs before they move in?
- 02How do you support people with Prader-Willi Syndrome to manage food, weight, exercise and related health risks?
- 03What activities and personal goals could my relative work towards, and how would they be involved in setting them?
- 04How do you support people if they become anxious, change their mind or choose not to take part in a planned activity?
- 05How are families involved in care plan reviews, complaints and decisions about their relative's support?
This was a planned inspection covering all five CQC questions, with the care home premises and care provided both examined. This explanation was written from the published report of 9 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Redbank House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- March 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- July 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 30 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.