CQC report explained · a residential care home
What the CQC found at Red Roofs Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, staffing levels were judged sufficient and recruitment checks were completed. Risks were reviewed, medicines were managed safely overall, and infection control systems were effective.
- Effective?
- Good
- Staff had training, induction and supervision. People's nutritional, healthcare and legal decision-making needs were supported, and staff worked well with outside health and social care services.
- Caring?
- Good
- People said staff were kind, attentive and respectful. Staff promoted dignity, privacy, independence and people's involvement in decisions.
- Responsive?
- Good
- Care plans were detailed, reviewed monthly and based on people's wishes and needs. The home offered regular activities, supported relationships and dealt with concerns appropriately.
- Well-led?
- Good
- The manager was described as supportive and approachable. Audits, feedback systems and learning from incidents were used to monitor and improve the home.
What inspectors found, November 2019
Rated Good; inspectors found safe, kind and personalised care, with a few records and communication processes needing attention.
This was an unannounced inspection on 30 September and 2 October 2019. Inspectors spoke with seven people, six relatives, staff, the manager and a visiting healthcare professional. They also reviewed care plans, recruitment files, training records and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe and were treated kindly. Staff understood people's needs, provided enough support and worked with health professionals when needed.
The home had improved its care planning since the previous inspection. Inspectors also found some smaller issues, including incomplete recording of prescription creams and the manager's lack of awareness of the Accessible Information Standard. Prompt action was taken on some of these points.
Enough staff
Inspectors saw that staff had time to support people without rushing. Staffing levels were reviewed and had been increased at busy times and overnight.
“Throughout our inspection we saw that staff had time to meet people's care and support needs without rushing.” from the report
Personalised care
Staff knew people's routines, preferences and interests. Care plans had improved and gave staff detailed information about individual needs.
“The care plans we reviewed were well-organised and provided staff with detailed information on people's wishes and requirements” from the report
Kind and respectful staff
People and relatives described staff as caring and attentive. Staff supported privacy, dignity, independence and personal choice.
“People told us that staff were caring, attentive and kind.” from the report
Strong leadership
The manager was seen as open, responsive and supportive. The home used audits, feedback and reviews to improve its services.
“The registered manager provided strong, supportive leadership and was respected and admired by staff.” from the report
Good activities and links
The home provided daily activities and maintained links with local community groups and health professionals.
“The activities coordinator organised a programme of daily activities and events to provide people with physical and mental stimulation.” from the report
Prescription cream records
needs fixingRecords were highly accurate for almost all medicines, but prescription creams had not initially been recorded in the same detail. The manager acted promptly to address this.
“Staff maintained a highly accurate record of almost all the medicines they administered. However, the registered manager took prompt action” from the report
Communication standard
minorThe manager was not aware of the Accessible Information Standard. Staff still understood people's individual communication needs, but the manager said this would be addressed in future.
“The registered manager was unaware of the AIS but told us she would ensure the provider embraced it for the future.” from the report
Clearer audit records
minorThe manager changed some audit tools after inspector feedback so it was clearer what had been checked and what follow-up action was taken.
“The registered manager took prompt action to amend some audit tools to make it clearer what had been reviewed and what follow up action had been taken.” from the report
- 01How do you now make sure prescription creams are recorded as fully as other medicines?
- 02What have you done to put the Accessible Information Standard into practice?
- 03How will you support my relative's particular communication needs, such as hearing, sight or dementia-related needs?
- 04How often will my relative's care plan and risk assessments be reviewed, and how will our family be involved?
- 05What activities are available, and how are they matched to each person's interests and abilities?
This was an unannounced inspection of the regulated care home, including the premises and care provided; the day care service in the same building was not regulated by CQC. This explanation was written from the published report of 9 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Red Roofs Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Red Roofs Residential Care Home →
- July 2018
Registered with the Care Quality Commission on 16 July 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.