CQC report explained · a nursing home
What the CQC found at Red Oaks
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using protective equipment safely, supporting testing and managing outbreaks. The provider also said it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Outstanding
- Are people treated with kindness and dignity?
- Responsive?
- Outstanding
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control and visiting arrangements during the COVID-19 review.
Inspectors visited the home on 26 February 2022. This was an announced, targeted inspection focused on infection prevention and control, and on whether COVID-19 staffing pressures affected care.
The inspectors were assured that the home was managing infection risks. They found suitable visiting arrangements, effective use of protective equipment, testing, cleaning and social distancing measures. Staff had infection control training, and an infection control lead carried out audits.
The home was inspected but not rated. This means the visit did not give a new overall quality rating or full ratings for all five areas of care.
Visiting arrangements
The home offered several ways for people to see friends and family, while following government guidance.
“A variety of visiting options were available for people to see friends and family.” from the report
Cleaning and hygiene
Inspectors found regular cleaning of bedrooms and shared areas, including frequent cleaning of surfaces people touch often.
“There were robust cleaning schedules in place for bedrooms and communal spaces including sanitising high touch areas, which promoted safe infection control practices.” from the report
Protective equipment
Staff had infection control training and were observed using protective equipment correctly.
“Staff were observed to wear their personal protective equipment (PPE) appropriately.” from the report
Infection control oversight
The home had a named infection control lead who carried out checks to support ongoing improvements.
“The service had a designated IPC champion who carried out audits for continual IPC improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently offering visits, and are the visiting suite, grounds and in-house visits still available?
- 02What staffing pressures are you experiencing now, and have they affected people's care or daily activities?
- 03How do you check that staff and visiting professionals meet the current COVID-19 vaccination or exemption requirements?
- 04How often are bedrooms, communal areas and high-touch surfaces cleaned, and who checks this?
- 05How are infection control audits carried out, and what improvements have been made since this inspection?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the home was inspected but not rated and the other four questions were not assessed. This explanation was written from the published report of 9 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about infection prevention and control at the home.
This was a targeted inspection on 12 March 2021. It looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found that visitors were tested, given protective equipment and told how to reduce infection risks. Staff were tested and used protective equipment. The home was clean, and cleaning had been increased.
The home also arranged flexible visits and provided video calls, phones and outdoor visiting facilities. Inspectors were assured that infection risks, including outbreaks, admissions, shielding and social distancing, were being managed.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a standard rating for Safe.
Visitor safety
Visits were arranged flexibly, with testing, protective equipment and handwashing facilities provided to visitors.
“Visits were made by appointment and arranged flexibly throughout the day and evening.” from the report
Clean environment
Inspectors found the home clean and hygienic, with more frequent cleaning introduced in response to COVID-19.
“The service was clean and hygienic and cleaning had been revised to take place more frequently in response to COVID-19.” from the report
Keeping people connected
The home helped residents stay in contact with relatives through video calls, mobile phones, postcards and items made by residents.
“To help people stay in touch remotely the service provided several I-pads and a large screen for people to take video calls.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 12 March 2021?
- 02How are visitors currently tested, provided with protective equipment and supported to visit safely?
- 03How do you manage suspected infection cases and outbreaks now?
- 04How do you support residents to keep in touch with relatives if visits are restricted?
- 05When was the home's infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not assess the other four key questions or provide a standard quality rating. This explanation was written from the published report of 25 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Red Oaks
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2021Inspected but not ratedSafe: Inspected but not rated
- April 2018Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 15 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.