CQC report explained · a residential care home
What the CQC found at Red House - Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Overall rating was inspected but not rated; inspectors were assured about the home's infection prevention and control measures.
This was an announced, targeted inspection on 27 January 2021. It was carried out because of the coronavirus pandemic and focused on infection prevention and control.
Inspectors found that staff and visitors used suitable personal protective equipment, completed NHS Track and Trace information and had their temperatures checked before entering. They were assured that the home was managing visiting, testing, admissions, shielding, social distancing, hygiene and possible outbreaks.
Staff had infection control training, including how to use PPE safely. The home also kept relatives updated and had systems to share infection control information with staff.
The home was inspected but not rated. This means the visit did not give an overall quality rating or ratings for the other key areas of care.
Family communication
Relatives were kept informed about people's health and government guidance through several methods, including calls and video calls.
“Relatives were kept informed about peoples health using telephone calls, letters and video calls.” from the report
Staff training
Staff had infection prevention and control training, including PPE use and hand hygiene. Additional checks were made on safe PPE use.
“All staff had undertaken training in infection prevention and control.” from the report
Infection control systems
Inspectors found that the home had systems for keeping staff updated and an up-to-date infection prevention and control policy.
“There was a communication system in place to ensure staff received consistent updates in relation to infection control policy and practice.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently check that staff and visitors follow PPE, hand hygiene and other infection control procedures?
- 02How are relatives kept informed about people's health and any changes to visiting arrangements?
- 03How often are staff's infection control skills and safe use of PPE checked?
- 04What arrangements are in place for testing, safe admissions and managing any infection outbreak?
- 05What are the home's current ratings and inspection findings for caring, effective, responsive and well-led care?
This was a targeted inspection of infection prevention and control within Safe; it did not assess the other four key questions or give an overall rating. This explanation was written from the published report of 6 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Rated Good; inspectors found safe, kind and person-centred care, with some medicines actions needed.
This was an unannounced inspection over two days. Inspectors spoke with people, relatives and staff, observed care, and checked care, medicines, recruitment, training and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were happy, supported by trained staff and treated with respect and dignity.
There was one medicines shortfall. Some actions were needed to support safe medicines administration, but these were fixed immediately. A new electronic medicines system was being introduced.
Kind and respectful care
People and relatives praised the staff. Inspectors saw positive relationships and care that reflected people's individual needs.
“People were cared for and supported by staff that were kind, patient and respectful.” from the report
Personalised support
Care plans reflected people's preferences, routines and diverse needs. Staff spent time learning about people's lives and what mattered to them.
“People were provided individualised care and support.” from the report
Activities and community links
The home offered varied activities tailored to people's interests and supported links with the wider community.
“Activities were tailored to meet people's individual needs, preferences and interests.” from the report
Good staff training and oversight
Staff received induction, training, supervision and competency checks. Management systems were used to identify improvements and learn from incidents.
“Staff completed a comprehensive induction supported by a structured training program.” from the report
Medicines administration
needs fixingInspectors found that some actions were needed to ensure medicines were administered safely. The actions were fixed immediately, and a new electronic system was being introduced.
“We did identified some actions were required to ensure the safe administration of medicines.” from the report
- 01What medicines administration issues were found during the inspection, and what was done to fix them?
- 02How is the new electronic medicines system working, and what checks are now in place?
- 03How would you tailor activities and daily routines to my relative's interests and preferences?
- 04How are changes in my relative's health needs recorded and shared with relatives?
- 05How are people and relatives involved in reviewing care plans and raising concerns?
This was an unannounced planned inspection covering all five key questions, including both the care provided and the home environment. This explanation was written from the published report of 3 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Red House - Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.