CQC report explained · a nursing home
What the CQC found at Red Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that premises and individual risks were checked and managed. Medicines, staffing, safeguarding, accident reporting and infection control were also found to be safe.
- Effective?
- Good
- This key question was not inspected during this visit. Its previous rating was carried forward.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was carried forward.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was carried forward.
- Well-led?
- Good
- Inspectors found effective audits, clear management responsibilities, open communication and a positive, person-centred culture.
What inspectors found, October 2022
Red Court Care Home was rated Good; inspectors found safe care and strong management, with a new manager awaiting registration.
This was an unannounced, focused inspection on 20 September 2022. It followed concerns about the safety of a fixed ramp after an accident. One inspector spoke with people, relatives, staff and managers, and checked care, medicines, recruitment and management records.
The home was rated Good for Safe and Well-led. Inspectors found that risks were assessed, medicines were managed safely, there were enough staff, and infection control arrangements were effective. They also found that accidents were investigated and learning was shared.
The overall rating stayed Good, the same as at the previous inspection published in September 2020. Only Safe and Well-led were inspected this time. The ratings for Effective, Caring and Responsive were carried forward from the earlier inspection.
Safer premises
The ramp and nearby paving had been extensively improved after an accident. Staff also had guidance about when the ramp should be used.
“Extensive renovation work had taken place on the ramp and paving outside the building to reduce the risk of trips and falls” from the report
Medicines managed safely
Inspectors found clear medicines records, safe storage and checks that people received medicines as prescribed. Staff were trained and assessed as competent.
“People received their medicines safely, in line with best practice.” from the report
Safe staffing and recruitment
Inspectors found enough staff to support people safely. Recruitment checks included identity, work history, references and criminal records checks.
“There were enough staff to support people safely and regular agency staff were used who knew the home.” from the report
Good management oversight
The provider used audits covering areas such as medicines, care records, training, infection control and premises. People, relatives and staff were asked for their views.
“The provider had a range of audits in place to monitor and improve the service and we found standards were high in all areas.” from the report
Manager registration pending
minorThere was no registered manager in post at the inspection. The new manager had applied to register, and CQC was still assessing the application.
“At the time of our inspection there was no registered manager in post.” from the report
- 01Has the manager's application to register with CQC now been approved?
- 02Have the vacancies mentioned in the report been filled, and how often are agency staff currently used?
- 03What changes were made to the fixed ramp and paving after the accident?
- 04How are medicines audits and staff competency checks carried out now?
- 05How are people and relatives currently involved in care planning and service feedback?
This was a focused inspection of Safe and Well-led only; the Effective, Caring and Responsive ratings were carried forward from the previous inspection published in September 2020. This explanation was written from the published report of 27 October 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2020
Inspected but not rated; inspectors found good infection control arrangements during the Covid-19 pandemic.
The inspection was an announced thematic review of infection prevention and control in care homes. The report says the visit took place on 26 August 2020, while the detailed section says 27 August 2020.
Inspectors found suitable arrangements for visitors, testing, personal protective equipment, social distancing and hygiene. They were assured that the home was preventing and managing infection risks.
The home also supported staff during the pandemic and helped residents keep in touch with family and friends. This was a focused inspection, so it did not give an overall quality rating.
Visitor infection checks
Visitors had to wash their hands, have their temperatures taken and complete a Covid-19 risk assessment before entering. Face coverings and hand sanitiser were also used.
“Visitors were required to wear a face covering when visiting, and wash hands before and after mask use.” from the report
Testing arrangements
The home tested residents and staff in line with government guidance, so action could be taken if cases were found.
“This ensured that people and staff were tested for Covid 19 so that appropriate action could be taken if any cases were identified.” from the report
Communication
The provider kept staff, residents, families and other professionals informed. Staff could ask questions and raise concerns at regular update meetings.
“The provider recognised the effectiveness of ensuring comprehensive communication with all parties including staff, residents and their families as well as other health and social care professionals.” from the report
Staff support and training
Staff received training about infection control, protective equipment and supporting people with dementia during the pandemic. Support was also available for their mental wellbeing.
“The provider ensured that all their staff received appropriate training and support to understand and to manage Covid 19.” from the report
Family contact
Residents were supported to see relatives and friends in sheltered garden areas, with visits booked in advance and visiting areas cleaned between visits.
“People were supported to have visits from their relatives and friends in sheltered areas of the garden where two metre social distancing was observed.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how have they changed since the August 2020 inspection?
- 02How are visitors currently screened, and what rules apply to face coverings, handwashing and visiting areas?
- 03How are residents and staff tested when there is a suspected infection or outbreak?
- 04How will my relative keep in touch with family and friends, including during any future restrictions?
- 05What are the home's current ratings for Effective, Caring, Responsive and Well-led?
This was an announced thematic inspection focused on infection prevention and control under Safe; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 23 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Red Court Care Home
4 rated inspections over 6 years: the service has held its Good rating throughout.
- October 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2020Inspected but not ratedSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodWell-led: Good
- June 2017Goodstayed GoodSafe: Good
- July 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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