CQC report explained · a residential care home
What the CQC found at Rectory Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using protective equipment safely, carrying out testing and managing possible outbreaks. They were also assured that admissions were safe and that the infection control policy was up to date.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Rectory Court was inspected but not rated; inspectors were assured about infection prevention and control.
This was an announced, targeted inspection on 29 January 2021. It looked at how the home was prepared to prevent and control Covid-19 infections.
Inspectors were assured that visitors were kept safe, people were admitted safely, and staff used personal protective equipment properly. They were also assured about testing, social distancing, hygiene, outbreak planning and the infection control policy.
The home supported visits in the garden and helped people keep in touch by phone or video call. This inspection did not rate the overall quality of care or all five areas of the service.
Visitor safety
Visitors received clear instructions, and inspectors found that the home followed guidance intended to prevent infections spreading.
“Information and instructions for visitors were clearly displayed and explained in person by the receptionist.” from the report
Keeping families connected
People could meet visitors in the garden where possible. The home also supported phone and video calls and sent newsletters to families.
“People were supported to see their visitors in the garden, or when this was not possible people were supported to speak to their families on the phone or via video call.” from the report
Infection planning
The home had a policy covering isolation rooms for people with Covid-19 and for people arriving from hospital or the community.
“The provider had an infection prevention and control policy that outlined the requirement for isolation rooms for people infected with Covid19 or for people admitted to the home from the hospital or the community.” from the report
Staff risk checks
Staff who were more vulnerable to Covid-19 had risk assessments. Where working was not safe, a furlough scheme was available.
“The provider had ensured staff who were more vulnerable to Covid-19 had a risk assessment in place” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently welcomed, given instructions and kept separate where needed?
- 02How do you support family contact if an in-person visit cannot take place?
- 03What happens when someone arrives from hospital or the community and may need isolation?
- 04How do you manage a suspected or confirmed infection outbreak?
- 05How often is the infection prevention and control policy reviewed?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated overall. This explanation was written from the published report of 19 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Rectory Court was rated Good; inspectors found safe, kind and person-centred care in this first inspection.
The inspection was unannounced and took place on 31 July 2018. Inspectors spoke with 10 people, four relatives, six staff and three health and social care professionals. They observed care and checked care records, medicines, recruitment, training and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable risk assessments, good support for staff and respectful care. People were involved in their care, received suitable food and drink, and had access to activities and health services.
This was the first inspection since the home registered with the CQC on 10 November 2017. There was no earlier CQC rating to compare. Inspectors identified no breaches of regulations in this report.
Safe staffing and medicines
The home had enough staff for the number of people living there at the time, and medicines were administered by staff whose competence had been checked.
“People were supported by enough suitably deployed staff.” from the report
Kind and respectful care
People told inspectors that staff were caring and compassionate. Observations found staff treated people thoughtfully and protected their privacy.
“People said staff were caring, kind and compassionate to them and respected their privacy and dignity.” from the report
Personalised activities
Activities were based on people's interests and included one-to-one time, outings and community events. Inspectors found the programme varied and involved people's choices.
“An activities programme was developed with people who had a choice and decided on the activities that took place at the service.” from the report
Appraisals had not started
minorNo staff appraisals had been completed at the time of inspection because the home had only recently registered. Staff did receive regular supervision, induction and training.
“However, no appraisals had been completed due to the time the service had been registered.” from the report
- 01How will staffing levels change as the home fills towards its capacity of 41 people?
- 02Have all staff now received their appraisals, and how are their training and supervision needs reviewed?
- 03How would you record and follow a change in my relative's health, mobility, nutrition or mental health needs?
- 04How are activities chosen and adapted for a person's interests, abilities and changing needs?
- 05What arrangements are now in place with the local hospice for end of life care?
This was an unannounced first comprehensive inspection covering all five CQC question areas; there was no previous inspection rating to carry over. This explanation was written from the published report of 27 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rectory Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2017
Registered with the Care Quality Commission on 10 November 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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