CQC report explained · a nursing home
What the CQC found at RecoveryHub@SouthLeeds
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was following safe infection prevention and control procedures. This included safe PPE use, testing, visitor arrangements, social distancing, hygiene and outbreak management.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Outstanding
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, December 2020
RecoveryHub@SouthLeeds was inspected but not rated; inspectors were assured that infection control arrangements were safe.
This was a targeted inspection on 17 November 2020. It was announced and focused on infection prevention and control during a coronavirus outbreak.
Inspectors were assured that the home was using personal protective equipment safely, arranging testing, managing visitors, and following shielding and social distancing rules. They were also assured that the home could prevent or manage infection outbreaks.
The home had staff checks on PPE and handwashing, a cohorting and zoning policy, and clinical support for infection control. Staff could also use wellbeing support such as mental health workshops and counselling signposting.
The service was inspected but not rated. This report does not give an overall quality rating or ratings for most areas of care.
PPE and handwashing checks
The home checked all staff were competent in using PPE and following handwashing procedures.
“The home completed competency checks on all staff to ensure they were competent in PPE and handwashing procedures.” from the report
Infection control layout
The home had arrangements to separate people and areas to help stop infections spreading.
“The home had an effective cohorting and zoning policy in place to stop the spread of infection.” from the report
Clinical support
A named clinical lead and on-site clinical support were available to help manage infection control.
“The home had a named clinical lead and on-site clinical support to help manage infection control.” from the report
Staff wellbeing support
Staff could access wellbeing services, including workshops, coffee mornings and signposting to counselling.
“To support staff wellbeing there were a range of services such as mental health workshops, coffee mornings and signposting to counselling services.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staff competency checks for PPE and handwashing kept up to date?
- 02How are cohorting and zoning used now to prevent infections spreading?
- 03How are people using the service and staff being tested for infections?
- 04What arrangements are currently in place for visitors, shielding and social distancing?
- 05Who provides the home's clinical support for infection control, and how can families contact them?
This was a targeted inspection of infection prevention and control under the Safe area during a coronavirus outbreak; the service was inspected but not rated and the other quality areas were not assessed in this report. This explanation was written from the published report of 9 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2019
RecoveryHub@SouthLeeds was rated Good overall, with Outstanding leadership; inspectors found kind, effective care but some people waited a long time at evening handover.
This was the first inspection since the service registered in 2018. It was unannounced and took place on 7 May 2019. Inspectors spoke with people, relatives and staff, observed care, and checked care, medicines, staffing and management records.
The home provided short-term assessment, nursing, personal care and rehabilitation for up to 40 people. At the inspection, 35 people were using it. Inspectors found people were safe, treated with kindness and involved in decisions. Care was focused on helping people regain independence and return home.
All five areas were rated Good except well-led, which was rated Outstanding. The report describes strong management, regular checks on quality and a culture of learning. It also noted long waits for help around evening handovers and concerns about some agency staff at night.
Strong leadership
Inspectors found exceptionally positive views about the management team and a strong system for checking quality and safety.
“There was a well-established and fully embedded governance framework.” from the report
Kind and respectful care
People and relatives consistently described staff as kind, patient and attentive. Inspectors observed staff supporting people with dignity and reassurance.
“We observed all staff interaction with people was attentive, kindly, encouraging and appropriate.” from the report
Rehabilitation and independence
The service worked with health and social care professionals to help people rebuild confidence, improve daily living skills and return home.
“The staff team provided assessment and a package of care to meet people's needs.” from the report
Safe medicines and clean premises
Medicines were ordered, stored, administered and checked through established systems. Inspectors found the home clean and well maintained.
“Peoples' medicines were managed safely.” from the report
Waiting at evening handover
needs fixingSome people reported long waits for help when staff were changing shifts in the evening. This could be important if your relative needs timely assistance.
“Some people told us of long waits for assistance at handover in the evening.” from the report
Use of agency staff at night
needs fixingThe home used agency staff to cover vacancies. One person felt that some agency staff at night were less proficient, and the manager said this would be followed up.
“There seem to be a lot of agency staff at night. They are not as proficient, shall we say.” from the report
Accessible information
minorThe report said some signs, menus and activity information could be made more accessible for people living with dementia. The manager said this would be addressed.
“We discussed this with the registered manager who told us it would be addressed.” from the report
- 01How long do people usually wait for help during the evening staff handover?
- 02How many agency staff work at night, and how do you check their skills before they work here?
- 03What changes have been made to make menus and activity information easier for people with dementia to understand?
- 04How will you involve me and my relative in rehabilitation goals and decisions about returning home?
- 05How are medicines errors reviewed and used to prevent the same problem happening again?
This was an unannounced first inspection that assessed all five CQC areas, including both the care provided and the care home premises. This explanation was written from the published report of 26 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of RecoveryHub@SouthLeeds
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- May 2018
Registered with the Care Quality Commission on 9 May 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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At least 100 live-in carers within about an hour of Leeds
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 89 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Took his time to learn about me read my care plan and to listen to me. great companionship with lots of laughing.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.